La Aurora Dominican Restaurant — Restaurant in New York

I went into La Aurora to pick up food. I am bilingual speak Spanish and English. I asked the ladies one Spanish and the other Bilingual with lip ring and helix. I asked if Laura G. Was ready ! Then I got no response and patiently waited. Then about two mins I asked if there was a timeframe on the order. The bilingual girl said the other lady didn’t check yet with attitude. Then while waiting men that were Uber drivers as well started asking about their orders and she went towards the Spanish woman and said idk why they keep asking we would tell them if it were ready in Spanish. So I said in Spanish like they are asking because we aren’t getting a response no timeframe. The bilingual girl then said I am not speaking with you I’m speaking with her and I’m like well I’m also one waiting and not getting a response or standing up for the person who doesn’t know what she said. I then said I was going to write a review because I have gone to sooooo many UBEREATS deliveries and never experiences such disrespect. She then said she can BLOCK ME from Coming to pick up. So I told her go ahead and gave her my full name. She then kept going stating she doesn’t know who I think I am and ranting off. We are in queens not the BRONX. I know when and where to turn it off. All delivery people are entitled a timeframe or response. She told one guys so rude tho like billy is ready but not Shirley. Like then give him a timeframe. Anyways she does not need to be working there it seems like a classy way restaurant. I may rewrite this in Spanish for those don’t...

On multiple occasions, I've ordered from door dash. That's fine. As long as you don't have to deal with the lack of service in person, you should be fine. In-person, I have ordered large catering orders and the owner is extremely rude. After spending about $300, she got very nasty about charging for additional sauces which i was willing to pay for. I was told by an employee to not tip so much because the owner does not share it with the kitchen staff. They definitely need more employees out front. On a more recent occasion, I waited 30 min to place an order, only to find they can't fill it because their employee didn't pay attention or take the time to take my order. Spanish isn't my first language but I can understand it. She took time to speak to 3 other customers about MY order that she misunderstood rather than speak to me, after telling me multiple times she would take the order. Time is as valuable as money and common courtesy should be a priority especially if you want loyal customers. They just lost a really...

I ordered through seamless. Delivery was on time. I ordered the virgin pina colada and the camarofongo. The pina colada was creamy and sweet. Not too frozen that you couldn’t get it through the straw. It had a little cherry on top and it was a good amount. The mofongo was okay. I liked that it had sauce but the sauce was a little bland. The mound was pretty big but it was lacking a little. The shrimp were just on top, none cooked in to the little hill like I’ve had at other places. Reading through reviews I didn’t see much about the mofongo and maybe this is why. It was alright but I’ve definitely had better. I didn’t go to this establishment so I can’t tell you much about the vibe of the place. The food was pricey at $20 for the mofongo with shrimp. But the portion was on the bigger side so maybe worth it for the portion size just not really...