La Casita Mexicana — Restaurant in New York

Really bad experience. Rude waitress. Bad food. After I ordered a basket of nachos with a delicious salsa was brought to my table. It a little while to bring out my main dish but I guess one has to wait for freshly cooked food. Instead they brought me something that was out of the microwave and still cold in the middle. Not warm - Cold! When I brought it to attention of the waitress she told me that it should not be cold and took my plate without trying to explain or apologize for what happened. 5 minutes later she returned the same plate back to me warning me that it's very hot and I should be careful how I touch it. Everything on the plate was steaming hot, literally streaming hot, from the microwave. The different kinds of cheese had all melted to a milky consistency and dripped and mixed up with the beans on the bottom of the plate. The rice was burnt crispy and the main meat and vegetables on the center were sitting on top of that mess on the bottom of the plate. Once again I had to look for the waitress to bring it to her attention. This time she could not see anything wrong with the plate. She could not understand that they should have warmed up the food separately in the microwave. I told her that I could not eat it and asked for the check. Her response was even less professional than earlier. She told me in a rude way that I don't have to pay for it and left my table to serve another table. (That was the only plate I had ordered, I had gone there for lunch) Her resolution was worse than the food she had just served me. Someone must tell her that I didn't go there to waste the little time that I had for my lunch break. A better resolution would be to suggest another plate or at least apologize. What is the owner of this business thinking? Hire a bad cook and then a bad waitress? How can a professional cook or waitress present such a bad plate? Hiring untrained people means that you have to train them before you ask them to cook food or serve it. Even if cooking means simply using the microwave and even if serving means to try to be nice to the customer when your cook has messed up. To top off bad service in my opinion the prices are very high for the area and the decor of this restaurant. My recommendation is to avoid...

Walked in for a table of 4. Empty place just another 3 top in the restaurant. Waited for 15 minutes, meanwhile she was just conversing with a friend. After she was done talking she had yet to attend had to call her attention. Drinks took about 10 minutes. Ordered apps. After finishing apps waited 10 minutes for service but meanwhile a new server had come and they were just conversing as well, mind you a guest had come in as well and also Had to go and grab her attention. Cherry on top was the entree with the steak torta, had asked for the avocado on the side but the order was incorrect. For apps I ordered the chicken nachos which were very good, until I saw where they maintain the chips for service. In a box with a glove dangling on the side with no regard to food safety. Ordered a Mexican molcajete, it was the best appearance wise but lacked seasoning. Ordered the torta Which was incorrect, had ordered the avocado on the side but came regular. Also don’t order it’s basically a salad with jalapeños and a small slice of rubbery steak. Was estatic to try this place in the neighborhood but sadly was let down. Overall the hospitality is abismal, service was poor, food was ok it lacks seasoning. And the drinks are the best of the three just because it makes this service less painful! I didn’t ask for the waitress name but on my tab it says Neyra, there was two servers at the end. The one that attended out table was taller. Don’t want the bad rep to go to the other server that was...

My wife and I had an absolutely delicious meal here last night. We've ordered delivery from here several times, which was equally fantastic, but this was our first time eating at the restaurant and we will be going back. Our server, Letty, was great. She was friendly, welcoming, attentive and even though she was wearing her mask, we could tell she was smiling and happy to see us. For appetizers we ordered the Fried Avocado and Mexican Street Corn on the Cob. Both were fantastic. The avocado was crispy on the outside and super creamy inside and perfectly seasoned. The corn was tender, perfectly cooked and the mayo chipotle sauce added such an amazing flavor to it. For our mains we had the Wet Steak Burrito and the Chorizo Queso Fundido. Again, both fantastic and the portions were huge. The burrito was hot and fresh, the steak was tender and the sauce was spicy, but not overly spicy. A perfect compliment to the burrito. The Chorizo Queso Fundido was our favorite. Creamy Mancego Cheese with melt-in-your-mouth chunks of Chorizo, along with sliced avocado, Pico de Gallo and strips of jalapeno, which added just the right amount of heat to the dish, all baked in a cast iron pot and served fresh from the oven. It was exquisite. We highly recommend giving this wonderful...