Hong Kong — Restaurant in New York

Where do I even begin? This is my first review ever, and I’m not the type to write one—but the experience was just that bad. From the moment I got on the phone, I could tell they were trying to rush me off. No patience, no courtesy—just get the order, hang up, and move on. Maybe that’s why they messed it up in the first place.

I ordered boneless ribs. Pretty straightforward. What shows up? Bone-in. When I called back to have it corrected, they not only refused to fix their mistake, but the guy on the phone had a nasty attitude. Completely unprofessional. If you screw up an order, own it. Don’t double down and try to make it the customer’s fault.

And to top it all off, the dude had the nerve to get disrespectful. They are quick to confrontational but the moment you match it they folded up like a good little boy. He better watch his mouth because next time I’ll knock his teeth in. It ridiculous!

Bottom line: HORRIBLE service, LOW to mid-tier food that’s absolutely not worth the drama. Save your time, your money, and your patience. Plenty of other spots that know how to treat their customers and get...

I never usually right anything I can say I grew up eating here but unfortunately I can say that the custom service is terrible. The way they yell at there’s customers make false promises of fixing the food and they catch nasty attitude instead of listening to the customer. They have no professionalism their food is hazardous. As a New Yorker I can tell you anyone visiting New York please don’t get food from there because there food isn’t good. They rush there orders over the phone get wrong and can’t take responsibility and in person the place is dirty. I can say from personal experience I was disrespected when one the workers she cursed me out on the phone and had little to no patience when making family order . Even when I would make order for my self there was a man who likes to rush his orders and gets a bunch callbacks from customers because he doesn’t know how to listen. Not only is the service terrible but it’s just disappointing how the place is...

Food made fresh and quick. Have been here many times for pick up and delivery. However, tonight was a different experience. My General Chicken was very dry. Not just the chicken but there was no sweet gravy at all. My boneless spare ribs were burnt and so dry that it was inedible. The dry noodles for the soups are very stale. Lo mean, white rice, spring rolls and egg rolls, Chicken and broccoli were very good as usual. Maybe they can't...