La Gran Nagua Bakery — Restaurant in New York

I ordered a cake for my daughter and received poor customer service. I been coming here for over 10 years and the owner and Milly have always been professional but ever since they have hired 3 new young girls, the customer service has went down. I ordered a half of pound tres leche cake and showed the girls the colors I wanted and was told by the girls that they could it. I ordered the cake 4 days in advance (2/2/2022) for my daughter's birthday on 2/6/2022 and was told my order would be ready by 330pm. I came to pick it up and the 3 girls left me waiting there for over 10 minutes chatting with each other until Milly came out to greet me and I informed her that I was there to pick up my cake. Milly followed up with the girls and they said they said they spoke to the baker who said that they couldn't do a tres leche cake with color and they couldn't do a cake with 2 layers. I ordered a 1 layer cake. Milly intervened and had the baker make the cake and I was told that I was also overcharged and I waited an extra hour for the cake to be made. I thank Milly for helping but I will not be coming back and if the owner who has worked so hard to build her business up doesn't get rid of these girls, this business is...

I placed an order for a cake a week in advanced and they still couldn’t get it right. They messed up the name and the writing on the cake was done poorly. When first ordering the cake they weren’t able to fulfill the original designs (which were very simple requests) everything we had asked if they were able to do they weren’t and tried to do everything there way. Then when we were discussing the time to pick it up they insisted on us coming a later time that would work out for them. The day comes to pick up the cake and they give us a call saying the cake won’t be ready and pushed it back a whole hour after we had already given them a week. This is my first and last time...

I tried this Dominican’s bakery once for my daughter graduation cake. I showed them what I wanted and did a beautiful job. You get a lot of cake for good price. The cake tasted good but to me it was on the thick side. I like my flour to be fluffy lighter. I asked for vanilla fillings and I didn’t know theirs was vanilla custard. I went back asked for strawberry instead. The lady stated ok put it in my receipt . However, she didn’t changed it on her copy. Got the cake with vanilla custard filling not frosting. My kids didn’t enjoyed it because of it . I messed up the cake a little bit in transportation. More Spanish speaking workers...