Las Tres Restaurant — Restaurant in New York

I've honestly had enough of this place. I don't know what's going on, but they've burnt my food multiple times now. Usually, I get breakfast here, and it's fine. But the one time I brought my boyfriend, they burnt his vegetable omelette. Another time, they overcooked my entrana; I asked for medium and got it burnt well done. The potatoes that came with it were burnt too. They seem to keep their heat too high, which doesn't make sense since they take so long to cook each order. So if you’re going to take long already, atleast make sure you make the food the proper way.

One time, I ordered huevos pericos and arepa. Even though I called ahead for pickup, and they said it would be ready in 20 minutes, it took them 50 minutes. The waitresses don't even bother to check on your order, despite being the ones who give you the timing. As a former waitress, I understand how hectic it gets, but I always showed courtesy to my customers, especially since we work for tips.

The final straw was the billing issue. I always calculate the prices in my head, and this place never gives you an itemized receipt. When I mentioned that I didn't bring my College Point Food 20% off coupon, the waitress said she'd honor it, but the total she gave me clearly didn't include the discount. I let it slide and paid anyway, but they've definitely lost a customer. Just because I don't make a scene doesn't mean I don't notice their poor customer service. I might come back for the one waitress I like, but I won't be dealing...

I ordered a Salchapas and the chunkier waitress who’s always in the cashier said 10 minutes. I’ve attached the time she charged my card, it was exactly at 1:56pm. I let her know I’d wait outside and came back right at 2:07pm.

she said around 2:10pm that it was "coming out soon." By 2:15 PM, I had enough and asked again as I had to pick up my kids at school I had already waited well beyond the 10 minutes I was told. When she finally packed my order, I overheard her telling her coworker in Spanish, “doce minutos,” as if I didn’t understand what that meant. I waited about almost 20 minutes for a simple food.

Clearly, the staff here doesn’t care. It wasn’t even busy at the time. She could’ve easily looked at the timestamp on the receipt instead of acting like I was just making things up. No apology, no acknowledgment of the delay, nothing. Just a sarcastic comment in Spanish thinking I wouldn’t catch it.

Well, surprise, I understood every word. And that’s the benefit of knowing Spanish: you get to hear what people really think. I’m done giving this place chances. If this is how they treat customers, I’ll take my business elsewhere.

And yes, I’m leaving this review the same day it happened so she knows exactly who left it. I’m tired of this same kind of service from the same chunky waitress. Look at the camera’s so who ever runs this place can see it did not take...

I work in this area, so I decided to treat myself out for a nice lunch I came across this restaurant went inside ordered my food to dine in. I had a very bad experience while waiting for my food to be served the window was wide opened, the window takes up more than half of the wall. I asked the waitress to close please close the window or crack it because today it's extremely cold outside. She refused. While sitting there I froze my butt off. Then the waitress brings my food to the table I ask again to please close the window and again she refused my food began getting very cold fast, so I changed my seat to be more comfortable which didn't help because the air coming thru the window had the whole restaurant cold. I was extremely disappointed with the service. I don't think I will be returning there to spend my money on a restaurant that has horrible customer service. The owner needs to retrain his staff on better customer service. The service was bad, and the food was cold. I asked the waitress for the owner's name so I could have a conversation with him or her and again she refused my request. I had a very bad experience and will not be returning I would rather spend my money where my...