McDonald's — Restaurant in New York

This morning i ordered in the drive thru for my child, i was not greeted kindly at all, first she yelled and said what do you want to order!? i had to pause and take a deep breath so i don't lose my mind because of her misery, i said hi good morning.. i will like to use my code from my app, she then yelled at me " you have to tell me your food first!" again i took a deep breath because she is clearly way beneath my level, i said im not using a coupon only for points, she then calmed down and said okay what would you like to order, i ordered a chicken biscuit and she said okay second window. when i got to the window she passed me a bag of food, then took my card and handed me another bag of food and i didnt take it, i said that is not mine.. she looked confused and asked did i give you your bag already? i said yes.... did you charge me for two bundles? she said with a nasty attitude NO i know you have one bundle! ... i said so why are you handing me two bags of food.?! she is clearly confused and unprofessional. its so sad. i took my card and said have a great day be kind and she looked so mad. she must really hate her job. PLEASE HIRE KIND...

Soooo I came last night to order food for my kids and wife at around 11:30pm-closing and got welcomed at da intercom drive thru by a VERY VERY DISGUSTING LADY who got upset at me for ordering 3 items and specifying how I would like the order.... now correct me if I’m wrong but.............. isn’t it your main goal as an establishment to serve good food in a friendly and fun environment, be a socially responsible company and have EXCEPTIONAL CUSTOMER EXPERIENCE..... isn’t y’all plan to win...???? What happen to all that!!?? Who trained that girl??!!? Did she get disciplined...??? I mean I’m so appalled.... I’ve even worked for this business and I couldn’t believe how disgusting I felt with her treatment in front of my children..!!??!! I think I may have to speak to Lisanne perhaps.... or the BBB maybe more.... good luck to anyone who decides to go there.... go somewhere you’re appreciated at like BURGER KING !!!! You know... have it your...

I went there to order small fries and a 6 piece nugget which should have amounted to 5/6 something instead it came to 8 something. I only realized to amount after getting my receipt. I then asked the cashier why 8 something for these two small items then she said that's what it is I said no could I just have my money back. She called her co-worker who was preparing someone's order and that co-worker is now explaining to her that she put large fries instead of small fries. Of course people make mistakes but if she had just called the supervisor/manager the minute I asked for a refund before they could even prepare the order. I would not have gotten upset. She finally called the manager and the manager still came and tried to give me a hard time. But I got my refund eventually and walked out because I was not about to pay for small fries and 6 piece nugget when Wendy's can give me a sandwich, 4 piece nuggets, fries and a drink for that same...