Metate — Restaurant in New York

The service and management at this restaurant was better and more consistent prior to a year ago. My wife and I were frequent visitors at Metate. Unfortunately on the last 3 plus visits my wife and I note their service and food has NOT been what it used to be. It has degraded much. Of course if you are going in for just drinks you may have a better experience. However, going in for dinner chances are you will have a disappointing experience. The owner who used to be onsite frequently has left the business to incompetent staff and supervision. Food, for example my pork chop dish was hard and rough. A dish I use to order frequently and enjoyed. For those who are not aware of culinary skills; when you cook frozen meat without defrosting it first will result in hard rough cooked meat. It will not be tender. Regarding their service, you will sit at your table for what could be 10 – 15 minutes without any greetings and no offering whether you want a drink or water upon sitting. Most restaurant training manuals say that a guest is to be acknowledged by a server “immediately, if possible,” even if no service can be rendered at the time. Regardless, an order for beverages should be taken within five minutes. On many occasions the food is served without utensils at the table; you have to remind the server on more occasions than we should that you have no utensils. On some occasion you will sit with your food on the table while you wait for some minutes to receive utensils. This both food and service unfortunately became a frequent experience for us at this place as much as we tried sharing these issues with the staff to correct because we use to enjoy coming here. This place has turned out to be a hit or miss. For the price, it should be a consistent hit. Consideration given that no place is perfect and now and then you will run into hic-ups. But frequent almost daily hic-ups are the result of something not going right. If you want to experience Mexican food then this is not a recommended choice for you. You may fall into the miss syndrome and end up disappointed and throwing your money away because you will be expected to pay for both the food or drink you turned away disatified plus the alternate plate or drink you ordered. You will get a lot of push back if you contest not paying for your disatifaction. There are many other better Mexican restaurants that are more consistent with their food and service. You have...

Metate review I had an unpleasant experience with this restaurant tonight. I went online (seamless) to see the menu and choose what I wanted. I decided to call the order in and pick up to avoid delivery and other fees. I picked up the food only to find the order was not what I expected when I got home. Maybe I should have checked the order before I left the establishment but Who does? Anyway, When I got home I found one item was incomplete (missing a key ingredient) and the order of tacos did not come with rice and beans which it says clearly on the seamless menu website that it accompanied the tacos. I call the restaurant to complain and the person says that tacos do not come with rice and beans anymore and they are working on correcting the online menu. They offered to re-make the other item correctly and I could either go pick up or they could deliver it . While I appreciate the offer to correct the item, now I need to go pick it up or wait for an undetermined amount of time to have it delivered. As you can imagine I am not happy for the inconvenience and so I ask if he can include the Rice and beans to make up for the errors and he said no. On that note, I decided I would return the food and get my money back. Not to mention, It was pretty expensive too. 18 dollars for three simple tacos. I understand that inflation affects prices and I appreciate the hard work that restaurants go through but 6 dollars a taco is a bit much. Not once during this whole ordeal did he apologize for the mistake and the trouble I went through. The person I interacted with was rude as well. Needless to say, I won’t be going back. Fridas tacos are much better (and affordable) anyway. Go...

I’ve been to this restaurant so many times and I really want to love it but they lack consistency. My go to plate has always been Enchiladas Suizas, it’s usually really good but on the last occasion it was VERY spicy and now they just refuse to make it for me. I’m not one to cause a scene ever and I’m pretty sure I just swapped dishes with my mom that day. Today I ordered a Burrito and disappointed again. The burrito is made up of cheese, chicken and beans. That’s it! Lettuce, tomatoes and sour cream are on the side, no rice (as I’m finishing up this review I found the rice all the way at the bottom of the Burrito!), no guacamole. Chicken is ok but the beans lack seasoning. Just a very strange set up. I’ve also had the taco salad bowl thing and that was mediocre at best. This will probably be my last visit. Giving two stars because my parents really like the Fajita Mixtas and the salmon. Oh and the frozen...