Pancho's — Restaurant in New York

The food is great .. what i don’t appreciate and like is that they run out of the American cheese that gets used for the nachos and don’t communicate that with you when you’re ordering. I understand things run out but at least communicate that part with the customers because i don’t even eat cheddar cheese . The cheddar cheese is hard by the time it gets to me cause when it dries up it doesn’t taste as good as it’s supposed to . I’m so disappointed at the fact that instead of the lady trying to accommodate me or even apologize to me she kept arguing back , telling me that I’m the only one that complained about it. That’s not professional and...

Food is really good but lately they have very bad customer service when you call to ask for delivery. The lady who usually takes the orders is being working there for while and before she was very attentive but now she is being rude even when you are spending almost 40 dollars. I guess because the restaurant is not hers she does not care whether they loose clients because of her attitude or maybe people just forget that customers make a business like this one to be successful or not. Sometimes it is not only about the food, you want to be treated with respect and receive a good...

They are the rudest ppl. Just called to order and the guy called me stupid and made me feel so uncomfortable that I cancelled my order because of fear that he might do something to it. Can't believe a small restaurant with a C rating from the health inspectors would treat the little customers they actually have like that. Save your self the mistreatment and just order from estrellita poblana their food is more expensive but they actually treat ppl...