Sasha Auto Repair — Local services in New York

Hello everyone. Unfortunately I had really bad experience with this shop. Brought my Mercedes BENZ sprinter 2014 to the shop with only rattling noise in my transmission. Alex told me to leave the vehicle in the shop, which I did. He called me next day said transmission needs service 550$, I said ok. Then problem remains, then he said I need new drive shaft, 1200$ , I said ok, problem remains, then he said I need new shifter 890$, problem remains. Then he said I need my transmission rebuild. It is not the end, before like 6 month before bringing car to this shop I changed shocks, control arms and all other staff which around wheels. After alex shop car was overheating, all shocks was loose and many parts are not mine and not new. I went to Mercedes Benz service. He told me I got all parts USED. So Mercedes Benz took my vehicle and done proper repairs for 4100$ . I paid to ALEX 4K and he stole my parts and installed bad parts from his ambulette cars, YES they run another bussines with Mercedes Benz sprinters there. They take your vehicle apart and charge you more then MB dealer and problem remains. My worse experience. DO NOT bring your SPRINTER van there , just don’t. Scammers. I got report from MB service center and will definitely go further with that. I told ALEX that he installed used shifter, he started to scream at me, unprofessional. Then I found new shifter which I paid for in his shop. He installed shifter used with handle from freightliner, with dust and cracks on the leather. Will go further and will get my money back...

I really had hopes for this auto repair and was ready to be a repeat costumer since i just bought a van but unfortunately, that is not the case and it will never be. I had a horrible experience in literally 30 minutes of spending time there I had an appointment scheduled for 8 AM and had to reschedule for 830 because of an accident that happened on the way to my appointment I made sure to let the owner know that I will be late 30 minutes when I showed up there. I parked in front of the shop. He came around 845. Furious that I parked on the driveway and started yelling immediately I told him why he was so rude for no reason when he can be more Communicative He just proceeded to be rude and aggressive. I let him Inside And do a Check on it I was outside for 20 minutes. I didn’t get any updates. I just got in to see what’s up. He started being rude again. I proceeded to tell him to put the van down and I will never come again. This is my first time writing a review and I don’t recommend anybody going there. The owner...

The worst service ever! Lazy drunk technicians smoking all the time inside your car and drink vodka from coffee cup while pretending doing some work. Gennadiy technician have changed my rack and pinion in two days and couldn’t center it and car started pulling to the left. Sasha is pretty rude, told me that rack is centered and alignment was done right and they don’t know the reason why car is pulling to the left. After their repair I have to go to official Toyota Service to fix the issue and damage that they made to the vehicle!!! Toyota’s technicians diagnosed the problem and said that the rack wasn’t never centered and alignment wasn’t done properly! If there were 0 start I would give that instead! Avoid this SCAMMERS, don’t waste you...