Pizzaioli of Staten Island — Restaurant in New York

Will put ZERO star if i could. Had the worst dining experience this past Saturday for a surprised birthday dinner that i planned for my gf . It was a party of 20 (half are kids). Table was set up nicely in the small private area that was open for dining on weekends. We got there on time for our 7pm reservation. Appetizers and drinks were fine. Ordered our dinner and we didn't get serve our dinner til after 9pm. All our surrounding tables were all getting served theirs. Like Really?? Half the table were starving kids. I had to ask our waiter and the manager at least twice to get the kids pasta dishes out first. Then comes our dinner for adults. All the rib eye steak came out WELL DONE when we ordered med rare. There were no red at all, it was FULLY COOKED on all 3 of them. They should be a shamed to even serve it to us. At this time is past 9pm, we just decided to return it and not bother order anything else and just eat the pasta dishes that was ordered. Manager Sergio told us there's one rib eye on the way, just try it and share it, on the house without charge and I didn't care for it but he insisted. Came, we barely touched it. Was dry and not cooked to our liking of course! We waited forever for someone to clean up our table and when someone finally came and finished cleaning we just wanted out of there instead of ordering dessert. Waiter asked if anyone offered us dessert menu, I"m like no one bothered to and we just want the check now. Forgot to mention, the $80 lamb chop my son ordered was also dry and well done but he was starving and ate it. Sergio the manager knew i was not happy with our dinner and apologized and said will do something nice for us with dessert. Never saw him again after table was cleaned. Didn't even get to order my friend the birthday girl her dessert. Owner stood by our table, not apologetic at all and just stood around. So very disappointed at myself for picking this place and ruin this birthday dinner. Would never come back again.

Also i found out afterwards one of my g/f thought they are just racist perhaps? When she walked in and told one of the guy shes here for a reservation under my name, he sent her to the main room without checking and said you're on the other side. Idiot didn't even check and sent my friend to the main dining room where she got sent back to the private dining room. JUST A HORRIBLE RESTAURANT OVERALL. Poor management and chefs. I did not even want to pay them any tip to be honest but i did just b/c the waiter worked our table and wasn't his fault how food came out. We would've had a better $800 dinner else where. NEVER...

Oh God, where do I even begin?! Yesterday, we had our daughters 6th birthday at Pizzaioli . I cannot even stress what an outstanding experience it was! Initially, we had booked with Barios. Sadly, the very day our invitations went out, the fire occured. Scrambling to find a new place, I stumbled upon Pizzaioli. Chris was so quick to swoop in and be a party knight in shining armor for my daughter! From start to finish, he and his staff went so into outer space above and beyond to give Isabella the best 6th bday party ever! Aside of the food being so out of the world delicious (and ridiculously abundant - they made their own pizzas, pizza for the grownups, chicken tenders, fries, mozzarella sticks, rice balls, assorted mini rolls....), the personable caring nature of Chris, Lisa and everyone else was such a beautiful breath of fresh air. So accommodating, kind, thoughtful, helpful.... I really can't say enough nice things! They helped me put together the decor and decorate... The kids were entertained with some really cool pizza dough tricks... When I asked if they had candles bc I he had forgotten them, I HAD NO IDEA until late last night that someone actually had gone to the store to BUY them for me!! Can you imagine?! I had no idea! Aaaaand sent each kid home with pizza kits. My phone has been nonstop since the party ended with everyone telling me how wonderful the food was and how wonderful the people of Pizzailoi were & that several would be back for sure! Honestly, I can keep raving as long as my fingers can type, but I'll stop here - if you haven't already, please do yourself a favor and patronize this exceptional establishment. Order for delivery, go in for a delicious meal, stop in and say hi.. they're right next to the Atrium movie theater, so be sure to go in for a bite before or after your movie! Get the word out and show this small business some love! You won't be sorry! *Chris, we cannot thank you & your staff enough! You're a...

Do not ever have a party at this place. I attended a party here and if was terrible. They gave 1 mozzarella stick to each kid, was told they did not have a kids menu so my kids had to order from the adult menu in which now they will not eat anything, and they can now charge them as adult dishes, only to find out that they served other kids chicken fingers. This was never offered to my kids. If you go here prepare to leave very hungry. Absolutely no food is given they served one clam at first to each person, we had to ask for them to bring out more. Same with the fried calamari. It is a shame to because the food and staff were not bad. Will never recommend this place. Someone needs to tell the owners of this place that you can have the best food in the world,, but if your customers leave hungry they will...