The Perfect Playground, Inc. — Local services in New York

My autistic stepson started going there for therapy and things seemed to be going alright, until they decided that they couldn’t deal with his tantrums anymore and basically cut him off from his services with them. They want to blame it on “inconsistent attendance” but mind you we’ve been adjusting to the new routine with him and he only gets seen 3 times a week and the days we’ve missed were primarily sick days. If we’re a little late, we understand he’d miss out on those minutes, but my wife wanted to work with them and he was always very excited to go. This one particular day he throws a major fit because he doesn’t want to leave so they have my wife come in to try and calm him down, but with his condition it can be difficult to find a soothing tactic that’s fast and effective, and so the therapist turns to her and says “we can not have this” as if we want our son to act wild and out of control ourselves, so now we’re confused because they’re supposed to be therapists who can help your child no matter how bad the tantrums may get, but apparently they want to take the easy route of getting paid and only help kids who are mildly autistic with more tolerable behaviors because when we left my wife gets a message not too long afterwards from them telling her that they can’t accommodate our boy anymore even though he’s already accommodated with them because he has a schedule set with them, so tell me how that makes sense?! It doesn’t. So long story short, they just don’t want to deal with our child because of his behavior and need an excuse because they can’t say that on paper so they’re going to blame it on attendance. My wife was happy his therapy sessions were back-to-back at this one location and she had no intentions of stopping his services, so tell me how it even makes sense for them to cancel on you instead of the other way around? My mind is blown, but we aren’t comfortable with our son being seen by therapists who don’t have genuine intentions on helping our son grow through his autism and developmental delays. They should be ashamed of themselves, but it’s ok now we know how they are there and we’ll take him to a place with therapists who actually know how to help autistic kids and who...

We started at Perfect Playground following E.I. From the very beginning, Virginia walked us through everything and explained my rights as a parent when it came to finding the best placement for my child’s therapy. It was because of her knowledge and transparency that we began to have our child serviced at the Perfect Playground. My child is particularly shy around new people, and even people he’s met hundreds of times, and it can make separating from him difficult. When he goes to his sessions, he’s eager to leave to go with his therapists, unlike his normal demeanor. He’s greeted with warmth and excitement by every one of his therapists. Nicole, Zosia, and Nikki are the type of people who radiate positivity and the work they have done with my son has been amazing. He’s progressed immensely since the beginning of his journey at this location. They are constantly highlighting his progress while always offering how I can best help him at home in areas that are consistently challenging for him. I’m given a sheet of everything they worked on, what he excelled in, what they will work on next, at every single appointment from each one of this therapists. They listen to him and his interests and incorporate that into his sessions and truly treat him like he’s their own. I feel incredibly lucky to have found 3 therapists that my son trusts who are also just incredible therapists and always have his best interest at heart. Virginia as well, is constantly in my corner, quick to answer any questions I have, and is committed to keeping my sons therapy on track. We love the Perfect Playground and will be sad when my son starts the next step of his...

We have significant concerns that this agency prioritizes financial gain over the best interests of the students they serve. Their approach to providing PT/OT services within the school, utilizing limited space and conducting therapy at an open-area table without adequate privacy or respect for the student, is frankly inappropriate and clinically insufficient.

Despite multiple requests to release the Request for Services Authorization (RSA) to an alternative agency—one with whom our children have successfully worked for years and which possesses all the necessary resources to meet their needs—Michelle Reilly and the team at "Perfect Playground" have consistently refused. We view this as a monopolistic practice and strongly urge for a thorough investigation into their conduct. If conducting therapy sessions at an open table without privacy is deemed sufficient, it raises serious questions about their professional standards and ethical responsibilities.

We demand the immediate release of the RSA. Stop lining your pockets and do the right thing. You have your OT person sitting in a table in a crowded hallway providing services and you think that's okay? Have your child try to learn that way when they had ADHD and are on the spectrum and tell us how...