Popeyes Louisiana Kitchen — Restaurant in New York

I really hesitated to write this review because I really feel like my complaint is the result of management being burned out with some of the clientele of the neighborhood.

I’ve been living in this neighborhood for 10 + years, prior to this Popeyes arrival. When it came to be I was excited to have something other than Spanish food to eat, and the customer service and overall cleanliness of the space was SUPER CLEAN. But since it’s open there’s been consecutive terrible quality issues that have now become just disgusting. I spoke with a female manager about my latest experience, and her response drove me to leave this review and while also supporting my thoughts about the decline of the business mentioned above.

There have been at least 3 occasions when I’ve received the red beans and there was more water than beans in my container once I opened it. Tasteless gross brown water. They’ve clearly forgotten what the original thick flavorful consistency in their original recipe for red beans started as. I purchased 2 at the same time and both were the same. I was hungry, upset and disgusted after seeing what they were so willing to serve me.

I called the store as soon as I saw this - there was no answer. So I visited the store, and spoke with the manager who responded “don’t worry I’ll comp you another one”, I calmly explained to her that that’s not what I want, what I want is for you to understand that this is not the first time that this has happened and it can not and should not be served to anyone ever. She proceeded to offer me another one to replace original one, I then said “do you understand what I’m saying, this should not be served this way - it’s obvious that you all are adding water to the dish to serve more people for less.” She said yes I understand can I get you another one.”

I said no thank you. As I walked out, I noticed a homeless woman sleep in the dining area so I turn around and said hey, there’s a homeless woman sleep in the dining area, she replied “I know.” I replied so you’re okay with it, why don’t you all get a cop to detail, because they’ve never had one. She says “we can’t stop it, it won’t matter. I walked out and honestly I don’t ever plan on coming back.

If the homeless people outside, and inside of the space won’t make me stay away, the brown water with beans will definitely keep me away. The chicken and red beans are their staples…

I’m really upset that this place probably won’t last in the neighborhood, but if there’s no standard somewhere, then the whole neighborhood’s safety is at risk.

… I used to “Love That Chicken...

MARCH 2021 WARNING TO ALL CUSTOMERS

1. On Tuesday, 03/23/2020, Store # 11973, Address: 2174 White Plains Rd, Bx, NY 10462, Order#35, Auth#02325R, CToutd:172, Merchant ID: 334320949889, $24.99 for 14 PC, 2LG SD, 7 BIS, Total Paid $27.21 Make sure that their's no chicken breasts missing from your Family Meals.

10/27/2018 do not go to this location I ordered chicken tenders combo (did not get my biscuits) i ordered this to go, n an order of 4 piece chicken on the side, got home the chicken was uncooked n disgusting almost 15$ wasted, call the store to let them know the manager was screaming over the phone “ everybody comes here to eat n they don’t complain about the chicken” he told me to not throw away the chicken and bring it to him tomorrow for another order, I just don’t understand how can u argue with a customer that’s giving u business and also tell the customer to keep the chicken n not throw it away cause he wanted to see it smh.. never again, cashiers should be fired they are all incompetent when a customer walks in the store they are all facing the chicken like if they having a conversation with the chicken I just don’t understand. Now I’m sitting here writing this review with a stomach ache cause a ate a lil that’s how I do found out it was uncooked,. Closed this location second time this...