Popeyes Louisiana Kitchen — Restaurant in New York

I was very upset with my order. Popeye's website claims there is spicy chicken strips but they wont give them to me at this store. I ordered the spicy NAKED strips and while I'm waiting I had a discussion with the manager regarding the website issue. I'm standing there waiting...and waiting for my meal and people after me are getting served. When I ask where my meal is they tell me the girl didn't charge my credit card and I wasn't charged - yet they gave me a cup for my soda for the meal I didn't order yet? They left me standing there for 10+ minutes waiting for a meal which would never have come if I didn't ask what was going on! I come from Great Neck and there is NO popeye's nearby. It takes 18-20 minutes just to go there and back and here I am with no order and I'm standing there confused. They had the nerve to charge me for my meal without any warmth or compassion for their screw up. Honestly - there were other people in line waiting and waiting for their food too! Something has to be done about this place and their space cadet cashiers because this is AWEFUL service!

The manager DID appologize when she handed me my food - but with my time wasted a verbal appology was not...

I came tonight to pick up an order I had placed, which was a combo with chicken, mashed potatoes, and sweet tea. After picking it up and heading to my car, I noticed that they hadn’t given me the sauce or a spoon for the potatoes. I also tried the tea, and it was absolutely disgusting. It tasted like it had gone bad, and I’m not sure if it was expired or if they weren’t cleaning it properly. I had to throw it out entirely.

To make matters worse, they had placed the extra fries I ordered with the chicken. My friend eats halal, so she couldn’t even have them. She went back inside to request the sauce, spoon, and to let them know about the issues. The woman behind the counter, who was wearing a hijab, was rude and didn’t say anything. She didn’t even offer to replace the fries or the drink. When she did speak, she blamed the mistake on the combo, even though the fries weren’t included in the combo at all. Was so upset with everything I couldn’t even my meal.

This experience was very disappointing. I won’t be coming back, and I think the employees need to do a better job of fulfilling orders and providing good...

Horrible I ordered online and got there 30mins later nobody is around so I say hello and waited still nobody 5mins later a manager comes out I know because of the shirt she has on . She's so nasty like I'm boring her. U give her My order # she said what's the name I tell her My order still isn't ready 30 mins later . I'm not mad the order isn't ready because that means it's still hot I'm mad at how she's dealing with me. I asked her to write her name on my receipt she asked why. I said so I know who I'm complaining on and she said Im calling the police. I had2let her know Idk .Mind you all I did was ask her for her name to complain. Don't go here unless u want horrible service and the police called because you want to complain. I asked her to cancel my order she said NOO. HORRIBLE my biscuit was overly cooked and dry. Chicken wings was nuggets MAC N CHEESE TO MUCH OIL Should I keep going. Horrible service horrible food to...