Shake Shack Morningside Heights — Restaurant in New York

To be clear, I still think Shake Shack has the best burger in the city, which is why this review is even more difficult to write. This location, along with many others across the city, has taken the initiative to limit any and all human interaction possible to that of an online order app and tablet at the front. There is a food allergy in my family, so I always try to order at the front with a human being to make sure that there aren’t any mistakes. Lately, this has led to confusion, because no one has been assigned a register and people behind the counter wind up arguing over who has the “manager card” to take my order. The last time I was there, I waited almost ten minutes for someone to even acknowledge my presence. I had a couple of vouchers (from a previous order that had gone unchecked allergy wise) and even that seemed to be a challenge. After getting everything squared away and placing/ paying for my order, they still gave me my order incomplete (with the allergy order in question being completely omitted). I highly respect Danny Meyer and his restaurants, and it makes me sad to see where this franchise is headed. I’ve worked in food service for years. This location is not understaffed, but any visit there will lead you to believe that they are. People are arguing with each other behind the line, and there are clearly too many orders to keep track of. When a business places it’s bottom line over customer experience, this is what they get. Customers aren’t happy. Workers clearly aren’t happy. But sure, doordash ensured that you made your quota. Until I can walk into a shake shack location and feel like I’m being greeted and treated like a human being, I’m going...

Came here one night to pick up an Ubereats order one night and the store was basically dead. I literally watched as a FULL HOUSE of employees took turns staring at me standing at the counter looking around at them. Most of them seemed to be socializing as there wasn't really much going on in the store. I even called out to one of the guys passing by as he was coming from the carryout/drive through window, and he literally ignored me. After about 40 seconds of an assortment of stares, a young woman from all the way in the back of the store eventually came around to hand me the order that was waiting for me.

I've been delivering for Uber for a few years now in my free time, with well over 1500 hours delivering easily, and I've literally never seen anything like that in my life. Poor customer service is one thing, but an entire fleet of employees hanging out while a customer is at the counter is a whole new level of incompetence, laziness, and stupidity. BY FAR this the most ridiculous, bizarre and egregious thing I've ever experienced from any store, whether it's a franchise or a mom & pop. Absolutely unreal.

The only thing I can possibly think of, was their arrangement is so strict, inflexible, and stupid, that nobody's allowed to move from their stations, even to help a customer, if they aren't explicitly assigned to it... which is understandable to a degree, but in this case it was just stupid and utterly...

Shake Shack is more than just a burger joint, it's a New York City institution with a history that has become nearly mythical over the years. Starting as a humble hot dog cart in Madison Square Park in 2001, Shake Shack quickly became a local favorite, evolving into a permanent kiosk in 2004. During my multiple visits, I tried several of their iconic burgers, from the Smoky Classic BBQ to Carolina BBQ with fried pickles (I had to try them!) to the flagship ShackBurger and the SmokeShack with Angus beef and delicious cherry peppers. The first thing that stood out was the potato bun, sweet, soft, flavorful, and perfectly complementing the juicy beef patty inside, it adds a layer of sweetness to every bite and the meat is cooked to perfection. The quality and taste make it worth the splurge. The burger experience it’s aimed for lovers and it is distinctly satisfying. The price may feel a bit steep for the portion size, I personally have two burgers at a time to fill my stomach there when I’m hungry and when compared to other burger options in the city Shake Shack doesn’t excels at huge portions but their 116th Street location is a great spot to grab a bite, easy to reach with the subway, a bit expensive but it's definitely worth a visit. If you’re in New York...