Shane's Brooklyn — Restaurant in New York

It's unfortunate that I've rated this Black Owned Brunch establishment this low, especially since we hadn't patronized this restaurant prior. The food was great. I'm sooooo disappointed with the service we received. Instead of bashing, I hope this reaches those it should and that it would be received as constructive criticism.

We were warmly greeted when we entered. It wasn't crowded. The atmosphere felt nostalgic, clean, and compartmentalized (the entryway, hostess area, the bar, the 1st dining section, down a small staircase, and then another dining area, which had 2 sides. We were ushered to the very rear. Nearly 10 mins before the waiter greeted our table. Her 1st visit, we weren't ready to order beyond beverages, water came to the table thereafter. About the 20 min mark, another staff (unsure if it was a waitress) who came to check on us citing our server was busy. It was busy, and we witnessed the surrounding tables seated and some that had even finished dining while we waited. Our orders went in on her 2nd visit, then our drinks came but they weren't ours actually. My son sipped his apple juice so they let him keep it. We waited some more.

An hour; that's the total wait time before our food reached us! All of the surrounding tables were served before ours. Two specifically just about walked in and was tended to within 15 mins, and their meals received 10-15 mins after that. Unacceptable. We checked in at the ½ hour mark and was told our orders got mixed up, and by then we received the correct drinks. How?? Mixed up with whom?? And for how long?? Had the right mind to get up and leave but gave them a chance. Wasn't rude or anything, just highly disappointed trying to make sense of the dilemma. As a courtesy, they offered 15% off the bill, then turned around and added 15% later down the bill. I questioned it. They reduced it again, slightly. Please see the difference pictured. Left her nearly 15% tip anyhow and politely gave a heads up about my pending review that I was asked to reconsider. No, thank you, though I'll give them another chance at...

(This review is specific to today's experience ONLY) So disappointed in the hostess today. My son had his heart set on a waffle and hot chocolate today and I some fish and grits. I was happy to see their wasn't a crowd out front so the wait wouldn't be long. Unfortunately, that was the last of my good news. I told the host I'd prefer indoor seating she commenced to checking the outdoor and said all the two tops inside were occupied. We sat, I activated my parking (via the app) but because my son just came from swimming he was cold and his hair was wet. I got up asked her about the wait for indoor (mind you no one had come to assist outside as yet) she said maybe twenty minutes people had their food th the table. I go back to my son who now has his his arms drawn into his coat sleeves and we wait, still no waiter comes by. I get back up and I say to the hostess we will just wait for indoors because he's freezing and no one has come to at least get the process going so I can get him out of the cold. She has a name on the list of a couple who just arrived and tells me that I would be behind them....How? I was already here! How is it that I was seated, had an issue with my table and need to switch that I would end up back in line? I was so frustrated and she seemed to not understand how that didn't make sense. Outside isn't a separate restaurant so why would I need to go to the back of the line. Needless to say I was annoyed and left. So I disappointed my son, which I never want to do; especially when he is looking forward to something and I wasted money parking. Obviously, I was still support the restaurant because I don't think its Shane's fault, but that young lady...

First time coming to Shane's Brooklyn ; FYI be prepared to wait at least 45 minutes on Sundays since this is a popular brunch spot. The host Chris was great he was able to call our phones and let us know when our table was ready. Once we were seated downstairs we were able to get our drinks fairly quickly. The mimosas are very flavorful & strong; there is three different flavors you can choose from mango, strawberry and I'm not sure if the third one is pineapple or orange.

Atmosphere: Basic tables and chairs No-Frills here. Not the place if you looking for decor.

Now let's get into the food: I ordered the fried whitening sandwich w/ fries as well as the fried shrimp. My friends ordered the shrimp and grits and the cinnamon waffles. My friends love their food , since they usually come here and they always get the grits. For me the food was mediocre at best but depending on your taste buds you might like it, they did however provided hot sauce and ketchup on the table which helped a lot. The portion size however is amazing!! the only real issue I was having was a lack of flavor; fries wasn't well done and the fried shrimp taste like the oil it was fried in. Our server seems a little bit out of it, I'm not sure if she was tired or on medications that day 🤔 lol.

Overall service was good. I would like to give a special shout out to the manager Ken because he was bussing tables as well as checking on everyone's table making sure everyone was okay and enjoying themself.

In conclusion would I check this place out again? maybe just NOT on a Sunday and I might try something different on the menu and give this place a...