Starbucks — Restaurant in New York

I’ve been frequenting this shop for many months, if not years, because it’s the only one open until 10pm in this part of Staten Island, and has a large indoor seating area, which made it convenient for a quick coffee stop or to sit and get some emails out.

However, its quality has been steadily deteriorating. I don’t know who is the current store manager, but s/he needs to be fired, because the customer service is in sharp decline.

The staff never smiles, they almost scoff at you when you make an order, with one particular small-stature lady who barely hides a grimace of disdain, giving the vibe of hating customers.

They frequently shut down their coffee machine ahead of time, play loud music, running a/c on extreme cold, loudly move chairs and tables, operate their steamer - all geared toward making the stay as less pleasant as possible, and make the customer leave quickly.

Today, I came to get a cup of coffee and leave - but the door was shut before the corporate-mandated cutoff time. There were still people inside. The crew saw me outside, but pretended to ignore me.

This incident reminded me that the store was also closed by NYC for, I believe, sanitary reasons.

I am documenting it immediately, with pictures. I spend hundreds of dollars on Starbucks, and this store crew needs to get a grip quickly, or be replaced entirely. They don’t want money, they hate customers, they just want to go home.

I’ll probably get spit in my latte for this review, but I drove here, wasting gas and money, only to face a closed door and barely hidden smirks.

These baristas harm the brand....

I’m slowly starting to hate this location with a passion. I usually don’t go here but since as my fav Starbucks ran out of matcha, I took a leap of faith and came to this location. I ordered a refresher and a matcha with non dairy cold foam on both. They mistakenly added chocolate cold foam on the matcha drink. We asked them to remake it. They did but now the matcha is over baring and powerful as if they added ten spoons of matcha powder in the drink. I told the guy that it tasted too powerful and grassy and he told me in a condescending tone that's how matcha suppose to taste. Keep in mind I’m spending MY AMERICAN US DOLLARS on these drink ($17 and change) and they keke’ing about like THEY are the ones that’s doing me a favor. We waited like an additional probably 30mins for them to correct their mistake. I order the same drinks everyday and I know what it should look and test like, and I’m paying for it period. And he also gave me attitude as if I was being difficult. Please avoid them at all cost there’s other Starbucks locations that’s better...

Most times I visit this Starbucks my drink is made incorrectly or I receive the wrong drink entirely. The staff is not quick to help rectify the situation. Today I ordered a venti strawberry refresher with light ice and received a venti drink with ice from top to bottom. I asked them to remake the drink, and instead of remaking it the barista poured out the ice until there were literally 3 ice cubes left (I counted) and poured more strawberry base on top, essentially ruining the ratio of the drink that I ordered. Although the drive thru is convenient it is not worth the aggravation and wasted time trying to get my drink made correctly. If I could give negative...