Taco Bell — Restaurant in New York

Staten Island Mall food court

I ordered two orders of street chalupas and was given it without onions, greasy and overcooked. I asked for a refund because they said they didn’t have onions available which should have been told to me before ordering. A manager (Mina) came to speak to me and dismissed me once I said refund and took another employee off the line to come to me. She didn’t tell him why and he was confused as to why he was even called over. She walked away to Piattino (pizza place next door) and did not come back. I was told I cannot have a refund because I ordered via app and would have to get the money back via customer service on the app! The manager didn’t try to rectify the problem. I explained the only reason I stopped was for the street chalupas and to be missing a pertinent ingredient and not saying so ahead of time...

This review is for the new location on Forest Avenue, SI, NY. I have been to this location twice since it’s opened a month ago. I understand it’s a new location and they may be getting overwhelmed with the long lines but there’s no excuse for missing items and ice cold food. I order the food and literally by the time I get home which is no more than five minutes the food is ice cold. Like they literally took it out of the fridge dumped it in a bag and shoved it over to you. And twice I’ve had items missing from my bag. After asking if everything is in my bag. I can easily pull over but the location is so tight and with the long lines that there’s really no way to do that. They should REALLY have online ordering with door pick up. I will not be returning to...

The customer service here is below mediocre. I ordered two crispy chicken tacos and noticed right away that the wrong tacos were being prepared. I tried to correct the issue, and after reviewing the receipt with the expediter, we realized I had been rung up incorrectly — totally understandable.

However, when I tried to explain the mistake, the expediter (who didn’t even take my order) insisted that I ordered the wrong thing, rather than just listening and correcting it.

Just a bit of professional advice: when a customer tells you what they ordered, listen. Mistakes happen — it’s how you fix them that matters.

I won’t be spending my...