V & S — Restaurant in New York

I'm not sure what happened but I go here all the time at least once a week I usually see a different set of guys in the front a younger heavy-set guy that's cooking and the other little guys that serve in the front I come in happy energy order my food they rushed my order and then they made me wait until everybody in there. Their order even a client they made go wear a face mask and they gave me my pizza cold I live four blocks away from the place I don't think it's fair in covid-19 to work all day as a Lyft and Uber driver and have to put pizza in the oven to reheat it for my eight-year-old after waiting 20 to 25 minutes and feeling like they forgot about me because I'm not Italian I usually don't feel like that but today I did, I'm always nice to the staff I try to tip a few bucks if I can even today at tipped not as big as I usually do but I'm a human a person working but the public during covid-19 making less money than I did in regular terms... Smh and when I called about it it seemed like they didn't care LOL it wasn't my day usually that's pronto's pizzeria on Nostrand avenue who usually does...

When you order over the phone a very nasty girl with attitute picks up the phone. While I tell her my address she breaks me up without getting the full address next she tell me we dont deliver your area because i tell her “ its my 10th time ordering from you guys have you changed your policy” she apologize and then decides to take my order and full address.

I own a business too I would never ever hire such a girl who would treat my customers like that. Additionally, dont forget there are many pizzeria stores which I can order from but i chose you guys so have some respect and hire someone who treats your customers better. Moreover, she will soon or later will quit and you will be left with no customers because of lack of customer service.

Also they dont put napkins, paper plates, cups, fork with your order. Their excuse on that is that the deliver is sent to a residential so you probably have all at your house. When I order from chinese or turkish food they provide me with everything. So dont be cheap and put some napkins and plates...

I am pregnant on 39 weeks , ordered pizza Vodka slice pizza. End up in hospital with food poisoning. Spoke with manager , but he says that it FIRST TIME he hear any complain about food and he don’t know what he can do in this situation. To be honest I mentioned to him a lot of bed reviews that appear on Google due to same issue, but he denied that fact that there are bed reviews about food quality in their restaurant. So he says he have no glue what I am talking about and there is nothing he can do! That was a respond of manager. Looks like this place need to be checked by NYC department of health and definitely change manager , because it’s not progressional to treat customers like that! Specially when it’s not...