White Castle — Restaurant in New York

I went to the drive thru today and the lady taking the orders had the nastiest attitude. I simply asked for the menu of the Sloppy Joes. She replies "yes Sloppy Joes". I wanted no cheese but spicy. She tells me (as if I'm annoying her) the cheese is what makes it spicy. Now I've had the White Castle Sloppy Joes before without cheese and it was spicy, so I knew she was mistaken. I asked, knowing there were 3, "what flavor of Sloppy Joes are there again?" She replies, "American cheese, Cheddar cheese, and Jalapeno cheese." I was completely confused by this answer because cheese is exactly what I didn't want. So I asked again "what flavors are there?" She makes a loud sigh and I could hear her mumble to her coworkers "this guy" about me, as if she' was annoyed. She then yells "AMERICAN CHEESE, CHEDDAR CHEESE, JALAPEÑO CHEESE!". After this I told her "never mind" and I drove off. With an attitude like that I feel she would most likely spit in my food or do something nastier so I was turned off. Her lack of knowledge of her employer's menu was a bit weird to me as well. I later looked up the White Castle Sloppy Joe sliders which are... Smokey Joe, Sloppy Joe and Spicy Joe. This was the answer I was looking for, not the list of available cheeses. The last time I was there I guess they gave me the Spicy Joe without cheese. It comes with jalapeno chips which makes it spicy enough. Anyway... I really like the Spicy Joe, but I urge everyone to avoid spending your money with a business that would hire an employee that treats a customer with such a nasty attitude for simply asking a question about the menu. A question this employee got completely wrong by the way. If her attitude is that nasty, there is a good chance she will do something nasty to your food simply because she is having a "bad day" or just doesn't want to be there. My advice to her is tone down the attitude... it's bad for business. Learn about your job, and how to do it. There's plenty of other fast food places for me to frequent. This place will no...

A Disappointing Decline in White Castle's Quality of Service

Rating: ★☆☆☆☆

As someone who has been a loyal customer of White Castle for years, it is with great regret that I have to share my recent disheartening experience. Growing up, this fast food establishment was my go-to place, but sadly, the current state of their service has left me deeply disappointed.

First and foremost, the level of customer service now offered at White Castle is nothing short of abysmal. Gone are the days when the friendly and courteous staff used to brighten up your visit. Instead, I was confronted by a chubby lady at the front counter who exhibited an astounding lack of manners, displaying an air of rudeness and unprofessionalism that simply cannot be ignored.

It is frustrating to witness how this once-proud establishment has let its service standards deteriorate so drastically. Long gone are the days when the employees greeted patrons with warm smiles and went the extra mile to ensure customer satisfaction. Now, it seems that their top priority is making customers feel unwelcome and disgusted by their lackluster demeanor.

Moreover, I find it utterly disappointing that White Castle no longer values the importance of customer retention. I, for one, will not be wasting my hard-earned money on a return visit to this establishment. When a business fails to recognize the significance of loyal customers and instead treats them with disdain, it is clear that their priorities lie elsewhere.

In conclusion, my previous positive experiences with White Castle are now tainted by its current state of poor service. The decline in staff professionalism, exemplified by the rude and unprofessional chubby lady at the front counter, has left me deeply dissatisfied. It is disheartening to witness such a once-beloved establishment lose sight of what made it great in the first place. Until White Castle addresses these concerns and strives to restore its quality of service, I cannot recommend spending your...

This is the 2nd White Castle location I visited during my stay in New York. Building was nice but there were undesirables hanging just outside of one of the two entrance doors. There were more undesirables inside at a table where they appeared to be selling something from the first table to the left when you walk in. They were talking loud and cursing at just after 8 a.m.

I walked in with another customer and we both stood for a couple of minutes deciding on what to order. Nobody was at the counter that whole time. After a couple of more minutes the other customer and I were wondering if anyone was working. Then we notice a lady sitting in the back in her phone. She looks up and sees us looking at her, then comes to the counter. She was nice. I’m sure she was over the foolishness that goes in the that lobby area. A homeless looking man comes in and asked her for a cup of water (obviously not the first time because he said last time) while I was ordering.

I was impressed at how fast they prepared 20 burgers for me and 20 burgers for the other customer that early in the morning. While I waited for my food listening to the undesirables loud, vulgar conversation inside the store, a drug addict with a stench entered the other door with a empty bottle and helped himself to free drinks from the drink dispenser in the lobby. Obviously these people are regulars.

I heard the undesirables at the table say “here she comes” before getting up and opening the door for a female drug addict in a wheelchair to come in. The lady in the wheelchair rolls up to the counter and puts a five dollar bill on the counter and asks for a coffee with 2 creams and 3 sugars. At this time my food was ready.

Out in the strong urine scented parking lot I witnessed a drug transaction. The food was good, the service was decent, but the atmosphere was terrible which is not the fault of White Castle, it’s just the area. This location wouldn’t be my...