Dunkin' — Restaurant in Newark

This place is ridiculously terrible, from one employee having her 5yr old son walking around where food is being made to the employees giving customers their wrong orders and their extremely long wait time. I did a mobile order and waited for more than half an hour to get my order. They not making my order, they can't find my order, they give orders out to the wrong people, the employees ALL have attitudes and speak to the customers nasty. I have to keep asking where is my to go order?, everyone have a different answer, one employee told me I should of gone to drive through because they're busy inside mind you drive through has 2 very long lines from two different street and they only have one order window. They gave my order to another customer. They put down the customer's order on the counter, not calling any numbers names or anything. I had to start yelling and cursing before someone can finally make my order. There was no manager around that I notice and no one can answer where is their manager. On top of all that one employee have her son that looks about 5yrs old dress in his school uniform walking around behind the counter where the food and other stuff is being made and it just seems like it's something normal because one customer said mommy(to tue employee) he needs to go to the bathroom. I will not be returning here as a customer ever again. They are terrible, terrible customer service,...

Poor experience/Horrible costumer service. I always go to this Dunkin' Donuts only because it is close to where I work. But I have to admit that every time I go there I get very upset with the costumer service. They claim to have the fastest drive-thru in NJ, it even says on their banner. But in reality they cheat the drive-thru fast serv system. They rush the costumers when placing the order ex:"you order a coffee they ask that's it?! and I go on on asking for the next item, they insist that's it?"They always do that. And the way they cheat the time on the drive-thru system is by when the car drives to the window, they get the money and tell us to go wait in the parking lot, and they bring your coffee and food after a while. And they have done that to me, and all friends who goes there every time. Specially at peak hrs. They are also very rude. The coffee and food is GREAT! But POOR COSTUMER SERVICE! Management team and Supervisors, please train your employees, and tell them that costumers has to be treated right, because we are paying for the food. So they should not act as if their doing us a favor. Thanks for the patience. I'm still a loyal DD costumer. And really hope the one on Springfield ave. in Newark get better at...

I cannot stand this Dunkin’ Donuts! And I am an avid Dunkin’ Donuts goer.I will drive 10 min further just to get quality service! When you pull up they don’t even greet you.they say “Dunkin” with an attitude! I gave in and went here the other day and tried to order the salted caramel iced latte and they stopped me before I could even finish saying salted caramel and said “that’s been discontinued “…huh? Every other Dunkin I go to has it!! It’s new on the spring menu for crying out loud it’s march! Did the same with the winter blend coffee.said it was discontinued while every other Dunkin I went to had it.I don’t get it.they used to have a baskin robbins inside also and they never wanted to make anything other than regular cones! No milk shakes ,or specialty items.I know it’s newark but come on guys! We can’t do any better than this? I would gladly drive to the suburbs right now with gas being $4.30 just to get some decent service! It really does matter.0.0000 stars for this one🤦🏻‍♀️ Terrible.to sum it up rude staff,long lines,and employees don’t want to make...