Subway — Restaurant in Newark

I have been a subway customer for over 20 years and at different locations. I almost always order the same sandwich asking for extra lettuce and extra sauce.

The person making the sandwich put very little lettuce and thin lines of sauce. When I asked for extra lettuce, he wanted to charge me extra for the veggies and extra for each sauce (4 thin lines of mayo, 2 thin lines sweet onion, 2 thin lines of honey mustard). I asked to show me where on the menu it has the price of extra veggies and sauce listed. While Subway explicitly states that there is a charge for extra meat and extra guac (which is known and expected), they didn't state anything anywhere about extra veggimes or limit on the the sauce. When ashow much is extra, the employee made up a 50 cents per occurence. When I asked him to show me where that is written, he pointed to his guides for making sandwiches which doesn't even show any price.

If that is how they make their tips, I would have been more than happy to leave a few $ as tip for a well made sandwich and a positive experience.

I don't mind paying extra when it's officially and clearly listed. I just don't appreciate being misled into paying more or misled into thinking that some hidden rule limits me from chosing the combination that I have been ordering for decades.

After asking them to show me the documentation, they didn't end up charging me extra. Just the fact that customers have to argue about some made up undocumented charge spoils the experience. This makes me think twice before stepping foot in this subway store again.

To the manager: Is it worth it to lose a regular customer over a few shreds of lettuce or a...

Horrible experience. Left without buying my food. I was craving a sandwich and rushed over to get it (the all American club sandwich). I never knew there was a store at the back of the subway. As I was standing in front of the refrigerator looking at the different kind of Indian food, one of the staff (an Indian man) approached me and asked what I was doing. I politely told him that I was on a call, I was here to purchase a sandwich but that I was looking at the food for sale (indian food in the fridge). He responded "well the subway is in front here" very rudely. It appeared as if he assumed I was stealing. I said ok but I'm on a call. It is winter so I was wearing my coat otherwise he would have seen my badge that clearing shows I work at the Court located nearby. I honestly felt like I was racially profiled because I'm BLACK. Needless to say I left because they don't deserve my money and I subsequently went all the way to the subway in west orange and got my sandwich. The staff at the west orange subway were very nice so I will continue to support them. DO NOT GO TO...

This Subway is very cunning and deliberate in their scamming.

They have a metal cover blocking any view of the meat and cheeses, and when you ask them what they have, they list the choices verbally instead of showing you. Then, under the cover, they put the most insultingly miniscule amount of the requested meat, smother it in the cheese covering it completely, and then shove it in the oven quicker than you can see. After completing the order unsuspecting of anything wrong, they charged me the usual price. However, when I unpacked the sandwich later that day, I was disgusted at how little meat was inside. It was not enough to even cover the surface area of the bread had it been spread out accordingly. I give them credit, they cleverly took advantage of the trust I gave them as a customer. However, their ways are naïve; this won't work on the same person twice.

Just stick to using their joint EZ-Mart. At least they can't skimp on what they don't...