Carvel — Restaurant in Newington

New to area. Was excited to have some Carvel, as it’s been a while since I’ve even scene one. It’s 8:15pm, I moved 5 minutes from this location. Show up at 8:20pm because the Google Maps Version of Carvel has it listed as “open till 9:00pm”……….. IT IS CLOSED!!! WTAF? If you scroll in the reviews, within the last 10 reviews, two of them are complaints about being closed during times that are listed as open. Every person, place, and thing has supply chain issues, staffing shortages etc. we are willing to work with around these things. Just please communicate through the proper channels that this location is only open “XYZ”. I’m not willing to give one star based on a poor experience or lack there of but I have to leave something to express these details. As of now I am negative $4 gasoline and no ice cream in...

Came to carvel to pick out a cake, but was disappointed when I found a hair on the inside of the cake box I picked out. Brought it to the attention of the people working there and they tried to tell me that it was on the outside of the box. (They wiped it off after opening the box and realizing it was in the inside). The cake was put in a freezer in the back in view of the customers. Not sure what was done with it after that...

Ended up picking out another one (inspecting it before having it written on), but was given the impression that writing “happy birthday” in rainbow colors (ROYGBP) was too much 🤔 😑. Not to mention they spelled it wrong

THIRD time was a charm, no hair and correct spelling, but I will...

No, just no, drive yourself to AC Peterson for some amazing ice cream and better customer service. I’ve been here twice and had a weird experience each time. You don’t get acknowledged, they rather help a friend visiting, they’ll have the best time with the person visiting. Finally help you and look miserable. You ask questions and and are quickly dismissed. I asked for a topping and was bluntly told they don’t have it. I wanted to ask what other options they may have but she quickly put my ice cream on the counter. The whipped cream comes from a can. AC Peterson makes it along with their hot fudge. Spend your money somewhere else. I don’t leave reviews like this so...