Church's Texas Chicken — Restaurant in Newnan

Extremely Disappointing Experience with Missing Biscuits and Negligent Customer Service

My Review:

I recently had a truly disappointing encounter with this location. Not only were my extra biscuits missing from not just one, but TWO separate orders, but the customer service experience has been nothing short of abysmal.

Firstly, let's talk about the missing biscuits. It's unacceptable that despite paying for them, I didn't receive them not once, but twice! Is it too much to ask for a complete order? I shouldn't have to consistently pull over and meticulously inspect my bags just to ensure I received all the food I paid for. It's inconvenient and frustrating.

To make matters worse, the restaurant's voicemail has been full for the past three weeks! How can a business claim to value its customers when they can't even be bothered to clear their voicemail and address customer concerns? It's beyond disappointing to be left with no means of contacting them, especially when there's an issue with an order.

I've tried every possible avenue to resolve this problem, from calling repeatedly to searching for alternative contact options. Yet, it seems like my efforts have been in vain. It's disheartening to experience such negligence when all I wanted was a simple resolution and some accountability.

Given the lack of response and the recurring issues, I find it difficult to recommend them to anyone. It's truly a shame because the food itself might be good, but the absence of customer care and the recurring missing items have left a sour taste in my mouth. If you value complete orders and responsive customer service, I suggest looking elsewhere.

I sincerely hope that they takes this feedback seriously and improves their operations. It's essential for any business to prioritize customer satisfaction, and in this case, they have...

The chicken was decent sized pieces however it all was over cooked a little and had very hard crust and was super super super greasy and 4 sides of Cole slaw was sour... I had two orders with coupons for me and my wife and another order for a second party in the backseat they refused to take the second coupon for the second couple in the backseat so I went back through the drive-thru again and the girl in the back seat ordered hers with the coupon and the lady on the intercom was the manager this time because I told her that I would drive back through. She said are you in the car that just came through a few moments ago with 2 coupons, she said yes she said I cannot take that coupon I told him one coupon per car even though there was two separate orders and two parties in the car after finally being Trapped in the Drive-Thru couldn't go for couldn't go backwards because of more cars pulling in he said I will do it this time but never again one coupon per car and she was told by the girl I have no car I'm riding with them but she finally did it they were very very unprofessional was not courteous no thank you know welcome to come back and see us nothing just throwed me the bag my change. by the way I got them twice by handing her a $100 bill each time just so they would have to use all of their smaller bills out of their drawer for my change each time.. I promise I will never ever eat at churches chicken in Newnan Georgia again thanks to the night crew over there tonight Friday October 14th 2021 at...

Man! I just dont understand what happen to customer service. Im hungry I go to churches Hospital rd in Newnan I decide to get liver and gizzards. Its a special order I expect to wait. I get home excited cause its been awhile. Hmmm everything is hot!! Put some liver on my plate da da da! Eat an okra! Open the box of gizzards my favorite... wait sniff it tha a fowl smell...oh heck naw..I call and very politely ask for the mgr. Young punk said she is with a customer. I said ok l'll wait. That bastard mimic me and said to the mgr ..i'll wait. Lady came to phone yes..? I gave my name and asked for hers she said Tracy. I said Tracy i judt came up there and ordered......this heffa said did you taste it? We had been selling all day and nobody has complained. Need I TELL YOU THAT IM ABOUT TO LOSE MY FREAKIN COOLNESS. I SAID ..TRACY IS IT? YOU CANT BE THE MGR. WHO THE HELL ASK IF I HAD TASTED THE SPOIL ASS GIZZARD . AND THEN YOU DONT APOLOGIZE THAT IT HAPPEN YOUR ASS START TELLING ME ABOUT OTHER PEOPLE THEY ASS MIGHT BE IN THE HOSPUTAL AND CAN'T COMPLAIN. AND THE WORKERS NEED TO KNOW WHAT IT SMELLS LIKE SO THEY DONT COOK IT. SHE SAID WELL YOU CAN CALL THE 404 # ON YOUR RECEIPT OR BRING IT BACK FOR REFUND..IM JUST A SHIFT LEAD.. OH IM GOING...