Found this cute little drive thru place on our way out of Newport. This spot seems to have a variety of things like coffee, donuts and breakfast items. It was a cute little drive thru and had quite the selection, but sadly we cannot give more than a 4 star. Having said that, I would give the staff a 5 star as they were very friendly and quick with the service. Got our food items in less than 3 minutes. We got a set of 3 donuts and a bagel breakfast sandwich.
Donuts (chocolate fudge glaze and Nutella glaze): we appreciated the variety of options for the donuts (glaze and toppings) and warmth of the donut, but unfortunately the donut themselves were just alright, nothing special. Although the glaze had a pleasant deep fudgey taste, the dough of the donut was unfortunately not very flavourful (tasted floury) rather quite bland and greasy, and it was not chewy.
The classic breakfast sandwich on a bagel: it was quite basic, hence the "classic" part of the name. Just an egg, cheese and I had the sausage on the side for my partner to eat as I don't eat pork. I thought the aioli was tasty and the bagel was not too dense, but I was disappointed that the "everything" flavour was not as strong. Also, not a big thing, just more of a preference: the bagel was cut on an angle which led to it missing most of the bottom half of a bagel. At least I was able to eat out of the paper bag they put the bagel in, or else it would all fall apart or I would be touching the hot egg and cheese which would be a difficult way to eat.
I wish I could give higher than 4 stars as it was unique, good atmosphere and a good menu. We can see what they're trying to do and appreciate the effort. However, the execution could be better. We've had better donuts and breakfast sandwiches at other spots that were more flavourful and...
Read moreUnimpressed with how defensive, utterly dismissive and patronizing the owner was to my friend's very honest review. The burrito I got wasn't very good either but I was going to let it go until I read their response to my buddy's review.
Not only does he neglect to include the photo he said he'd include, which I'm sure he would have taken artistic liberties with, given the nature of his response, but he attempts to act as if the full refund was done on purpose. It was an accident made by two employees who couldn't figure out how to refund a single ticket item. Regardless, we did thank the employees for the refund. We hope they got to keep the tip as it was certainly not their fault.
A refund doesn't make up for the misrepresentation of the food product. Fresh roasted potatoes? Haha. They were stale fries, just as my buddy said. Perhaps those stale fries were baked, not fried? Regardless THEY WERE STALE. And there was only a whisper of broccoli and red peppers. My buddy tells no lies here or anywhere else frankly.
The self described "new owner" has a lot to learn about how to respond to negative feedback. We'd been thinking about giving the place another shot as the coffee was pretty good, but after his super defensive review...he just lost not only us two, but rest assured that we will be sharing our experiences far and wide with our families and social groups. Hopefully this fella learns a lesson or two on how to interact with customers, especially the ones who are not singing his praises.
Good luck Ultralife, we definitely...
Read moreGood Italian bagel breakfast sandwich though a bit salty. Disappointing to be served in big plastic takeout containers with covers when eating on-site. When I asked about it, they said they have regular plates, but you have to request when placing your order. When I asked for water, they started to provide in plastic cups, when I had just said I hated to be using so much plastic when dining in. You could see the glasses made of glass on the counter, so when I said I'd prefer those, they switched. This Cafe advertises healthy options and attracts health conscious customers. Many will also be concerned with the environment and health of the planet. Why can't the cashier who takes your breakfast order ask if you are eating on site or wanting take out? If that is too much trouble, put the option on the chalk board menu and laminated menu, "Dining in? Prefer not to eat out of non-recyclable plastic take-out containers? Glass plates and cups available...
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