GMC Chevrolet of Newport — Local services in Newport

Very long review, so bear with me. I've bought cars before from Power in Lincoln City and have had excellent experiences. Power Chevrolet in Newport was a much different experience. About a month and a half ago, I found a car that I loved at this dealership. Both our sales person and the finance person made the buying process fairly smooth and easy, and reasonably quick. The car needed a sensor replaced, so we negotiated into the contract that Power would have it repaired at their expense. I was given the option of leaving it there until the repair was completed, or I could take it home and have it done later. I opted to have the service done later. The vehicle also had not been detailed or even washed, but since it was late in the day, I asked if they could just wash it when they did the repair as the inside of the car was very clean. They told me that wouldn't be a problem. I was also told I would have a loaner car while they had my vehicle. I asked if I would be able to drop my vehicle off at the Power dealership in Lincoln City when I brought it in for repair and was again told that wouldn't be a problem. I asked if they could give me an SUV or larger car for my loaner, since I have a large family. Again, I was told no problem. I held off on writing this review to see if they stood by what they had told me.

After driving the car off the lot, communication with Power became difficult, frustrating, and sometimes non existent. I felt very unimportant after they had made their sale. A day or two after having the car, we called to make an appointment to have the promised service done. It took nearly two weeks just to get someone to help us get an appointment. My partner had to make a lot of calls on my behalf because I work night shift, often 50-60 hours a week. We were often ignored or told that we needed to talk to someone else. I had been under the impression that my sales person would be able to coordinate everything, but ended up feeling like I was just a nuisance. Finally after getting an appointment, we were told to bring the car to Newport to be taken to Corvallis to be fixed at their VW dealership. We had originally been told that we could drop it off and get a loaner car in Lincoln City. We were told there were better options for loaner cars in Newport, so we drove there. The car they gave us was a very cramped Chevy Cruze hatchback, after we were told it wouldn't be a problem for them to loan us an SUV or larger sedan. I'd had some questions and concerns, but there was nobody at the dealership at that time who could help me, so we left.

After a few days, we called and texted to get a status on my car. We were basically ignored. About a week after my car was dropped off, we were finally told it hadn't even been diagnosed yet, and that it could be a different problem than what we were told. For several more days we tried to get answers and tried to find out when I'd be able to get my car back. During this time, I was told by a police officer that the loaner car I had been driving actually wasn't legal to drive. It didn't have plates or a trip permit. Two weeks after dropping my car off for service, we were told it was ready.

When I picked up my car, it had not been washed like I was told it would be. The inside was dirty and it had not been when we dropped it off. They were not able to tell us which repairs or services had been done. They did not have any service records to provide to us when we asked for them. A salesperson in the lobby was apologetic and said he would get them if we wanted to wait. I absolutely did not want to wait, so we asked for them to be emailed, which the gentleman had done promptly. After leaving, we stopped to get gas and check the oil as well. The oil was a quart low, so I assume it was not checked during the "diagnostics" at the service department. Otherwise, the car is running great so far.

TL;DR: I was a priority when I was buying the car. After the sale was made, I was no longer important. I do not recommend this dealership and will not be a...

Our experience has been great up until a couple of weeks ago. This was with the Service Department with Jake and his team. I had my Hummer taken in for a diagnostic for catalytic converter and other things to be checked out. I paid 140 bucks to have that done. Ok fine, I get that. Well, my husband and I wanted a second opinion and we decided to take it to another mechanic to confirm the results they told us. The total price tag for repairs was about 2k. So, when I took it to another mechanic, the guy said that there was a bolt missing and others were loose on the transmission part, and there was TONS of fluid all over the engine it was leaking BIG TIME. We live in Yachats and I had to drive to Florence to get the second opinion. It had been 4 days from the time Power of Newport Chevy had diagnosed my hummer and I had been driving with loose nuts and the fluid leaking EVERYWHERE causing a possible safety issue. I drive my 22 month old grandson and my 26 old son around all the time. Can you imagine the MAJOR issues.. So, the same day I got the second opinion I called my husband and he called PON and totally went off on them for the issue they caused, and explained the safety concerns and pursuing a possible lawsuit do to any and all damages caused by what they caused with the transmission. The new mechanic explained that there was NO WAY that the nuts could have been shaken off or anything that they were simply forgotten. Later that day I called and talked to Jake and he informed me that his boss refused to service and did not want to welcome us back at all and that he put his top mechanic on the issue he was not sure why it happened or how, basically saying he refused to take accountability for the issue of the transmission. He further stated that we are no longer welcome in their store/service area. I advised them I was willing to talk this over with them and Jake admitted that I was more level headed and to give him time to talk things over with his boss and all. That was WELL over 2 weeks ago and we have yet to hear from them. I am beyond confused as to why we can not talk things out about the issue, all I want to see find out how this could have happened and for them to admit it was a mistake and that they would own up too it. They are the only ones who I trusted ( up until NOW ) to service my vehicle. We had been happy with them and worked with them and enjoyed doing business with them, but, when you put my grandson and my family's life at risk and not owing up to it was them who caused it? I am beyond upset about this, no phone calls, emails, return anything from them what so ever??? What kind of business does this? and then threatens to say we are no longer welcome in their establishment??? We have the right to state we are seeking legal advice due to POSSIBLE negligence against us, and the POSSIBLE damage it could have caused, not be be treated like WE caused the issue? and to treat us like WE were the problem bc we stated that we were going to seek legal advice??? I have owned businesses before and I know that this is NOT the way to treat people. Shame on you Jake and the Manager and all those involved.! I will also be uploading the price difference, I also understand that there are price differences but I expect HONESTY and respect. the new mechanic is charging 1,000 LESS that the dealership. I get price increases and everyone got to make their money, BUT what does not make sense is that jake quoted rates for parts that, in his OPINION were to be replaced, where the new guy said they dont need to be replaced. again, personal choice and opinions, but, those choices should be left up to the owner of the vehicle right? Again I am all about fair and honest, but, this is gone way...

Don't walk, RUN as far away from this place as possible. Every repair this car needs comes to thousands of dollars, and after the last repair, the car had smoke coming from the engine less than a week later. This place is terrible and you'll regret getting g a car from here. I'm almost certain this place is a scam.

This company gave me a lemon and won’t admit to it. When the car was first given to me, the check engine light came on. They took it back and said they fixed it, but when I got the car back the light come on again. They checked it a second time, “fixed it” and then on getting it back…the light was on again. At this point they asked if I could take it to an auto place and have it scanned to find the problem because “They weren’t able to scan it.” I felt like they asked me to do their job and also, an auto shop that can’t scan the car? This is hard to believe. I had it scanned and it turned out the catalytic converter was missing. Three attempts at fixing it, and they couldn’t see that this was missing? The car went back to have this fixed, came back…aaaaand a few weeks later, the light came on again. At that point they were told they sold us a lemon. They told us this car that constantly needs fixing was not a lemon. I guess always needing to pay for repairs is a feature? I’ve lost count of how many times this car has had problems and had to get repairs. Nothing wild is being done to the car. I drive to work and the store. It’s not like I’m driving through horrible terrain or making a cross country trip every week. But this car that I was told was “like new” is the worst vehicle I’ve ever been in. Right now I’m afraid to drive it because now it likes to shake when idle which could be an engine issue. Maybe Chevrolet doesn’t know how to build cars, or maybe this dealership just doesn’t care what condition the cars they sale are in.

I would HIGHLY recommend staying away from this dealership. A claim has been sent to the consumer protection act for lemon cars on the issues I’ve had with the junk they sold me, but I’m not expecting to hear back on that for a long time. For now I’m stuck with this god awful car that I consider lucky if it evens starts. If the check engine light wasn’t constantly on that in itself would be a miracle that I would consider near holy. Honestly, look elsewhere for a vehicle. This place has no idea what it’s doing.

UPDATE: Just want to add. The faulty car these company sold us is now going through repairs that'll cost over $3000, will take about 17 days to fix, and it could be for an issue that was always there because like I told power Chevrolet, the check engine light was staying on and this was most likely why.

For the love of God, do not get a car from this company. I am regretting it every day. They'll sell you something without an engine if they could and then ask why YOU took...