Steak and Hoagie Factory Newtown — Restaurant in Newtown Township

We have the Steak and Hoagie Factory a try tonight. We frequent Jakes Eatery and saw the new location as they were getting setup.

Overall it was decent, but I couldn’t go to 4 stars because it needs some improvement. We ordered a Cheesesteak with mushrooms, sweet peppers and provolone cheese. Cheesesteak American and Italian Hoagie w/oil and vinegar. We ordered fries with cheese and some tots because we don’t always see them.

I ordered online and the experience was simple. They use PDQ for ordering and the interface is simple to use. A recommendation would be to add the cheese types as options and an option for extra cheese on sandwiches.

I went to pickup the sandwiches and I must say the place was really nice inside. It was very clean and there was one customer waiting in front of me for his food. The cashier was nice and asked if I was picking up. She gathered my order, which was ready when I arrived and I was on my way.

The sandwiches were decent but had some room for improvement.

The steaks had a good amount of meat on them. They didn’t have a lot of cheese on them and the meat was a little dry. On my steak I had a couple burnt parts, so it may have been over cooked a little. It had the sweet peppers but no mushrooms. The rolls were good in my opinion. My wife wasn’t a fan of them. They have a little bit of crusty outside and soft inside.

The Italian hoagie was good, better than the steak. It had a good amount of meat, enough oil and vinegar. Only thing I wished it had a little more cheese on it.

The fries and the tots were good.

Overall, I know they are a newer place so I’d say it’s worth a try. Hopefully they will use the customer reviews to make small...

Ordered food at 5:30pm. Was told it would be 45 minutes. Showed up to pick it up 45 minutes later and was told it would be just a few more minutes. I ended up waiting 45 more minutes for my food. Called and spoke to the manager about compensating me and he stated he could give me a $20 store credit. I told the manager that because of the experience I didn’t ever want to come back so a store credit didn’t help me. He stated that he couldn’t give me money back because I paid with a credit card, but I could come back and he would give me cash. I declined that as well because again, I really don’t want to go back ever. I had my kids with me, which made it even worse. I will never go back to this business and would have given 0 stars if I could. We got home and some of the food wasn’t even hot. I understand that sometimes people call out and things get backed up, but there were people who had come in and gotten their food and left while we were waiting. They didn’t bother to give any updates on when our food would be ready, just kept us waiting. I’ve worked in food and retail my whole life and it was extremely clear that they just could not manage their orders properly....

*WILL NEVER GO HERE EVER AGAIN, WILL NOT EVEN WASTE ONE MORE PENNY! * the past two visits I’ve had in the past 2 weeks have been the worst, I ordered for pickup a hoagie with bacon, when I came home there was pickles already falling out before even opened it, when opening I found an extremely messy, poorly put together hoagie.. TONS of thick red onions, pickles and barely any tomato and lettuce, and mayo not only on the roll but somehow on the outside as well, the roll was falling apart and everything looked jumbled and impossible to eat without making a mess, and not to mention I ordered bacon just to find none on it…they still charged me as if, I paid 30 dollars for a regular size hoagie with no bacon….a complete RIP OFF! Then I figured that maybe it was just a rough night the last time I ordered and decided to give it a chance once again, I come in and get wings, I ordered there and waited, took them home, went to dig in and found wings with barely any meat that were extremely dry and hard, that was so inedible that I had to throw the whole order out. That was the last time I’ll ever order from here. Please save your time and energy and avoid this establishment...