David J. Witchell Salon & Spa — Local services in Newtown

I went in yesterday for a salon appointment. Long story short, 4 hours and nearly $400 later, and I HATE my hair. I don't usually get my hair colored, so I thought I was doing the right thing by going to a "nice place" and paying for a senior stylist. I brought the picture on the left to show the stylist, and she said "oh perfect, I know exactly what you want, no explanation needed". So needless to say I thought she understood what I wanted, but just to be safe I said, " I want it to be subtle and natural looking, and NOT BLONDE." She agreed and went to go mix the color. She brushed it in, and then said I was gonna process for about 15 minutes. Half an hour later... while she's working on another client, someone finally came around to wash it out, as soon as she did I looked in the mirror and my hair was YELLOW. Straight up, blonde yellow. Noticing the honor on my face, she gets the stylist who says "oh we just need to put some toner in it". One round of toner later and a second stylist is cutting my hair. when she finishes cutting it the 1st stylist comes by and says "do you love it?!" to which I reply, "well no, it's not like the picture I showed, it still blonde and too yellow" So she says then we just need to do another round of toner. So ONE MORE round of toner later and now I'm officially the last customer in the salon. I decided to give up at this point because it's Sunday night and I am mentally distraught and starving. After going home and having my husband try to convince me that it's really not that bad.. I woke up this morning and had to face it again, and yep still hate it. Biggest waste of money.

UPDATE I was so upset by how my hair turned out that I decided to reach out to the salon for a refund on the color services. And after speaking to the salon's general manager he assured me that David believed in doing whatever it took to ensure that his customers were happy. He offered to have me come back into the salon and have the color corrected. After I explained how the first appointment was a very stressful and unpleasant experience for me and therefore did not by any means want to go through that again, especially after finding out that when the stylist assured me that toner would not fade or wash out she was lying, because toner only last 2-6 weeks. I again said that all I want is a refund for services done improperly. Tim (the GM) said he would speak with David and get back to me. Another day later, Tim got back to me that David is refusing to refund. So apparently David will do "whatever it takes to please a customer" EXCEPT take any money out of his pocket. He will stand behind associates who lie to customers and give poor workmanship, but will not admit to a customer that it...

Horrible experience. This place has gone way downhill. I made an appointment to have a blow out with curling. Initially with one stylist, but called to change to a later appointment who happened to be a junior stylist. I mentioned that I have fine hair.

I was assured that junior stylists have all trained with David and that I was in good hands. When I got there, I reiterated that I wanted a beachy wave to Ryan. I was having family photos at the beach with my 14 month old and partner. Ryan proceeded to spend an hour blowing me out and then asked how I liked it when my hair was basically straight. I told him that I asked for the curling iron when I made the appointment. He then scrambled to try to add curl and I mean try. It seemed like he had never used a curling iron before. I could have done a better job myself. He also decided to tell me that I should have not said that I wanted a beachy blowout as if I had done something wrong. I again reminded him that I asked for a curling iron when I made the appointment. Needless to say, I left with hair that was nothing like what a wanted and actually not even completely dry underneath.

When I left, I paid in a rush and then called back to tell the receptionist what had happened and she left a note for management. I did not receive a call today from management or anyone at the salon. I received poor service all around.

*I wanted to respond to the owner's comments, which are absolutely false. I did no such thing and the fact that I did not receive a phone call to discuss further fully proves my point. This salon has gone way downhill and I mean to the bottom. To not even receive a phone call from management, when requested is unfathomable. I did not change course in any way. I did not request a beachy blowout at any point. I asked for a beachy wave, which would require the curling iron I requested at the time of booking. Ryan did not listen to what I wanted and instead did something entirely different. For the owner to not even consider that I am telling the truth about what happened is honestly disgusting behavior. You didn't even talk to me. How could you possibly know this information??? The stylist could not even manage a curling iron. I left with straight, almost flat and still wet hair and yet it's my fault?!? DO NOT GIVE THIS SALON YOUR BUSINESS. The owner and staff a disingenuous and do not care about...

Long post…apologies. We had a group of 5/6 ladies that booked a spa appointment 3 months early for our friends 50th birthday. 11pm the night before the appointment her husband went into cardiac arrest and remained on life support for the next month. That night we called the salon at 2am to leave a message and continued to call until someone answered. We did our due diligence. They were appreciative because they were able to notify the staff of cancellation and said to call when things settled down to rebook. Now more than ever our friend needs this relaxing day to be with friends and soak away what she’s been through. We called to rebook and they will not honor the 1k deposit but wants us to pay again. Look…I get it..I run a business, you may have lost some profits this day but at some point a human element should come into play. Not only do they refuse to honor the discount the owner David and the representative Sophia refuses to answers any calls and stopped responding to email requests. We book ladies and couples spa days often…this a true missed opportunity and I would hope they would do better. We could have chosen any chain/hotel spa…but we chose your small business. We weren’t asking for a refund ..just to honor the 1k deposit we put down. I’m sure your spa is wonderful, as we heard nice reviews. However we (6 of us) will spend this day elsewhere. We did reach out via social media, emails and phone calls asking to discuss the situation before posting this review, we were not responded to. I’d rethink booking at this spa. EDIT UPDATE: couldn’t agree more with other reviews on here. Spoke with David the owner today. Shame on the owner David who wants to belittle women and project his feelings of us being argumentative, we are just trying to have a normal conversation. (He did most of the talking, when we tried to speak we were argumentative) His words “I want you to hear how sincere I am” but then proceeds to threaten us by saying technically he could charge us the other 50%. When asked why we didn’t get a response to our calls and emails he asks for our sympathy that they went through some personnel changes. Please spend your money elsewhere, they don’t deserve it! I highly doubt he paid his staff when we were already thanked by the receptionist for calling so early so they could...