First thing you notice is the trademark Niceville welcoming smiles. The menu is well lit up although mounted a bit high. Free samples were great as most of Jeremiah's concoctions he's developed since starting in 1988. The dessert is unique in a great way but one visit is t enough to scratch the surface. We had Pnut Chocolate and the other was the Oreo creation. We also sampled the Red White and Blue, Passion Fruit; all delicious. They were excellent. The ordering and paying is a bit convoluted as you order, see the cost in the machine like you should pay, but they tell you wait to put your payment in until your order is ready? Seems wasted time to me but it probably has to do with you being called back up to the window and you see what your getting and how well prepared it is so your more willing to tip when prompted? No sure, but it's definitely not as efficient. Onto the cups. Plastic thin wall cups means the dessert absorbs the heat of your hand and said heat begins melting your order. Styrofoam would certainly slow this process giving you more time to enjoy but maybe the melting helps the ingredients meld, again not sure. The affordable yet clean vibe of the renovations give no hint this was once an oil change facility; congrats to the thoughtful design and execution by the Reno team. Love the huge ceiling fans and the functional floor to ceiling doors that no doubt will be used the days weather allows. Definitely will be back and...
Read moreIt's pretty good But I'm not really an Italian ice guy. It's definitely a little overhyped. Although, the majority of my issues were the place itself and not the product. It's very warm inside, sunlight pouring in the windows so you can't even see the menu. It's also very loud. They really need something to absorb some sound because everything just echoes. Then they have music playing a little loud. Just not real comfortable. Struck me as odd as it didn't seem to be bothering what I assume is somebody from corporate and the owner. Maybe I'm just sensitive. Or maybe I just don't get it and that's how they want it. The other thing is they use kind of small cups and overfill them. I'd rather they use a bigger cup and don't fill it up as much. Or something like a flower cup with a rim on it. It's not something you could grab and eat in the car and not make a mess. The cups they use present two issues. They are very thin so everything melts quickly. Since they are thin, they're kind of hard to hold. But maybe they are being what they want to be It just doesn't...
Read moreVery, very disappointed! The product was melted and it was hot 🥵 inside. I never been in hot 🥵 ice cream place before. We ask if the a/c was broken and they said no. I guess maybe too cheap to pay the power bill. I went in for frozen ice cream; not ice cream soup 😕. We sat down and was told we had to leave that they were getting ready to close. When they first opened we came here 3 times a week. It's not good when things go down hill. It's usually a sign there getting ready close down. We won't waste anymore money here on hot 🔥 ice cream soup. Thought this place...
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