KFC — Restaurant in Nicholasville

I love KFC but with the fact that they still have not opened up their lobby, not even for take out & most of all it's not even open for the delivery drivers delivering the food,which ends up making any delivery driver late picking up & then dropping off the order, & then due to the overflow & the major back up-going on in the drive most of the times it is also causing any delivery person to even have to miss out on other deliveries and the money that they could have made if they were actually able to go in to pick their order up cause a normal delivery,even during rush times if picked up at a decent pace can be delivered and ready for a new order within at least 20-30 minutes max,depending upon the amount of miles that are having to be driven to deliver,and instead of a normal time delivery the driver is being made to get in the drive thru line and it ends up taking forever,like 20-30 minutes just to even get through the line just to even get the order picked up for the delivery to finally be able to be delivered....costing the driver $$ & rating points for the slow delivery pick up & drop off time when all of these issues can get solved just by opening up your lobby like ALL THE OTHER FAST FOOD PEOPLE have done & it creates a steady & faster pace for...

I have been wanting to speak on this for a while now. If you have any values or morales you would not eat here. I have a dear friend who has been discriminated against since trying to get her job back. To her it is not an issue because she has found another job and does not let racism like this stop her from ultimately bettering herself. The problem is that conversation has been held about her sexual preferences and race being the reason she was not able to get her job back. Even though staright men and women there have been offered there employment back even though they had violated major codes of conduct. They have an employee who is intoxicated and fondles the men, you have an employees who through head phones and left in the middle of a shift. Ultimately they are allowed to come back because they don't fit inside the higher ups homophobic bias opinions. If you wonder what higher ups I speak about his name is Paul. He is either the area coach or district manager. My name is Donna Walters if you have any sense stay...

After standing in line for 10 to 15 mins waiting for someone to take my order I finally asked the lady making drive thru orders if someone could please take my order. She looked at me like I stole something and told me to wait a minute. Those were her exact words. Not hello welcome to kfc we will be right with you. Sorry for the wait. No greeting or smile or any type of welcoming manner. The lady was very rude. I didn’t get her name as she wasn’t wearing a name tag but she was an older woman working the food like behind the counter at approximately 11:15am on 11/4/24. This review was left because this stores employees Need to be trained to be more professional as well as customer service skills and lastly a crash course on hospitality wouldn’t hurt. One thing is for sure. If I was the owner of that kfc that lady would’ve immediately been fired treating paying customers like that. That’s a return visit killer!! Do better kfc mgmt! Thanks for the iced tea anyways and...