Pizza Hut — Restaurant in Nicholasville

I went into the restraunt at around 3:30pm ordered 2 medium pepperoni pizzas, 1 order of wings, 1 order of cinnamon rolls, 3 drinks. It was a simple order for there. After 40 mins the waitress brings out 1 pizza that was room temperature, we ask her for garlic butter and refills for the drinks, she walks off so I assume she's going to get it .. She never comes back. After about 25 mins I go to the front and stand there for another 5 mins before I get a girls attention and ask for refills and where the rest of our order is, well she gets the refills and our pizza & cinnamon rolls & wings are sitting there behind the counter getting cold , they hand me the drinks and food to take to the table myself. I will never be there again, that is the worst service I've ever had at a pizza hut so far. There was only 2 other tables with customers in the restraunt so it's not like they were that busy. Both of those tables never got refills on their drinks either .. and one table did not get their pizza at all after one hour of waiting, they paid for their drinks and left the other table only received 1 of their 2 pizzas they ordered and it was cold. This was on my daughters birthday cause she wanted pizaa, we were very unhappy with the food and service. If I could give this place 0...

It's Pizza Hut, what could go wrong? But seriously, the food is consistently stellar.

I took away a star for the last visit. Unfortunately, I had a rude cashier who had trouble with providing my daughters special vegetarian special order, that they have made for us many times. ( spaghetti with marinara sauce!) They eventually made the meat free spaghetti after I had to ask for speak to a manager.

Other than this one experience, we are usually always pleased.

Edit: March 2019

Took away two more stars

Went back to this location a yr later once again asked for spaghetti with plain marinara and once again the same rude cashier attempted to deny that they could make spaghetti with marinara by telling me that they didn't have marinara! I opened my bread sticks and pulled out the sauce and told her that yes they do have marinara. This woman's poor service and rude attitude makes me not want to visit this location again. Vegetarians exist and not everyone likes hamburger meat in their spaghetti. For the record, the visits to this location is always perfect except for when this...

I came in today Dec. 7th to order for my mother who is on chemo, which makes finding things that agree with her difficult. I just wanted to say that the lady who waited on me was so patient and understanding while I called my mom, trying to figure out what she would want. She was obviously busy & STILL she was so kind & understanding.. not only that but the delivery driver greeted me & was so nice..he even wished me a blessed day as he was leaving! two other employees walked in & the man asked if I had yet been waited on with a smile on his face & even the girl who walked in with him had a smile. By far the nicest staff I have ever encountered! And the pizza my mom decided on was delicious as well! Great food and ppl I'd come back just for the vibe of the...