KFC — Restaurant in Norman

EVERYONE PLEASE READ THE FULL REVIEW I had the worst KFC experience in my life from the food from the employees and the manager this is absolutely unacceptabl I went to KFC Friday and ordered the original recipe family meal and she said that there was none ready to wait 30 minutes I waited my 30 minutes came back and she had my chicken and it was not the original recipe that I was used to it was crispy KFC regional recipe is a softer brand of chicken I also came there a couple of weeks ago in the chicken was crispy also and the gentleman told me that sometimes they have to tweak the fryer sometimes it comes out right and sometimes it doesn't back to my Friday episode when she gave me my fresh chicken she also told me that sometimes at 9:00 p.m. that they may drop the chicken in the open fryer instead of the pressure cooker this is unacceptable because there is no place in the world that you can get original recipe I can go to Popeyes and get crispy chicken I can go to churches and get crispy chicken I can make crispy chicken at home but the reason why I go to Kentucky fried Chicken is because of the original recipe not duplicated anywhere in the world I went to the manager after I went back home they gave me white meat I told them I wanted dark meat she SAID well give the white meat to your dog first of all I don't have a dog second of all she only gave me chicken and did not replace my sides so I'm supposed to take eight pieces of chicken home and eat with no biscuit mashed potatoes or macaroni and cheese which is what I originally ordered the manager is supposed to enhance the customer experience especially if the product is not what you pay for I said well I'll just take my money back she said I can only refund you for the chicken because the sides was not messed up as a manager that is not right also she said you don't have to come back to this KFC ever. $25 that I spent versus the 2000 or 3000 occupant over the last 5 years and with gasoline being the highest in US history I had to drive back up there three times and still was unsatisfied I want the manager to be disciplined I want the cooking equipment to be inspected and make sure that this store upholds the KFC logo which is excellent chicken I will never go to KFC ever again my friends will never go to KFC my family will never go to KFC and I will get on Facebook Twitter Instagram and tell other people not...

My wife suggested we go here. Victoria the cashier is very rude and confrontational. The manager Heather lies. We wanted to order a 12 piece meal with original recipe. We were told it would take 20 minutes and we had icecream in the car. They suggested we do extra crispy. We agreed. The cashier was somewhat rude over the intercom. Got to the window and I asked if there was any original recipe that we could trade out. We were told there was. The cashier called Heather the manager over. She told us that there were two pieces, but that they already had our order packed up. We said ok. They gave us our change and then told us to go around the front and they would bring us our order. We were confused since they said our order had already been packed. We waited 10 minutes and watched them take other orders to people that were behind us. My wife asked me to wait a bit longer. After several more minutes and still no order I went in to ask for a refund. I saw what appeared to be our order. Victoria was still taking drive through orders. I finally asked another employee to get the manager. Victoria hearing my request. Brought food to the lobby and asked if it was my order in a rude fashion. I replies. I don't know. What is it. She replied angrily with it's your 12 piece order. I accepted the order. Heather the manager came to the counter and apologized for the inconvenience. I said, you told me our order had already been packed and then we had to wait. She said they were waiting for our potato wedge. She apologized again and offered us a cake for our trouble. I declined the cake and asked for her name. I then turned and left the lobby with my order. Victoria followed me out and sarcastically wished me a good evening. I replied with the same message and intent. She then approached to my rolled down window and became combative trying to get a rise out of me. I told her to back away from my window and drove off. Been to this location going back 20 years and never had this kind...

I tried this KFC once again after a not so great experience only to find things have not improved. Extra crispy does not mean crispy at all. I was informed the drive through does not allow multiple orders in a single car, so don't try to help your friends out. Used to be able to order baked beans as a side but was quickly and rudely informed they are not an option. Options are listed in the right bottom of the screen which is great if you can actually see well enough to read it. But Cole slaw is always an option so I quickly adapted and ordered that. Again I was rudely told baked beans are not an option to which I responded that's fine. Cole slaw instead plz. Again I was told beans are not available read the menu. Potatoes and slaw are fine. Again not available read the menu. By now we are angry Cole slaw! I want potatoes with gravy and COLE SLAW! We are all yelling at the speaker now COLE SLAW! MAKE IT COLE SLAW! RIDICULOUS!! After all that, the chicken was a soggy crisp, expensive, unpleasant taste, unpleasant experience and not anything worth repeating any time soon. Do yourself a favor and find any other place to eat especially if you plan on going through the drive through. Avoid the rude workers and lousy food. Keep your money for a more worthwhile...