Raising Cane's Chicken Fingers — Restaurant in Norman

Around 10:40 last night we decided to go grab some food. Considering we had been out of power since 2:00 pm ( 8 hours at this point) this day due to the wind we were looking to try something new to eat. The little girl working the window was quite ditzy. She provided us our drinks then took my card to pay. Before giving my card back she tried to hand me an additional set of drinks . I said I don’t believe this are mine but thank u. I asked for canes sauce she said that will be an additional cost . Again I’ve never had raising canes. Didn’t care to tell me it already came with sauce so ran a separate transaction for extra sauce . Before she gave me my bag I asked if my ketchup was in there along with my additional sauce she said uhh I think so . I said right….. can I get extra then please? She did provide me with extra ketchup .. got down the road there was no ketchup in the bag . You know it sounds petty for me to be so adamant about sauce but after u pay $20 for food id expect everything I ordered to be included. I think training the window service at night is a must .. ask customers if there’s any additional things they may need and let them know what the meals already include so there’s not additional transactions that need to happen for no reason. Aside from this the facility was clean and other workers we’re actively wiping down things and the food was fresh and...

Here’s the thing, I WOULD have rated this higher because I did have ONE good experience (the ONLY REASON I gave it a 2 star is because of the other experience!!) with the manager Miguel- he was very very friendly, nice, apologized about how my food was and went out of his way to make it right HOWEVER——— THE VERY NEXT TIME WE TALKED (probably a YEAR LATER mind you) HE ACTED LIKE “and what’s your point???!!!!!!!!!! SO WHAT if it’s not how you expected it or wanted it?!!! That’s how corporate WANTS us to do it so that’s how it will stay!!!!!” Here’s the thing- I’ve NEVER had THAT problem before!!!!!!!!!!!!!!!!!!!!!! It was ALWAYS something was MISSING from my order, but THIS has NEVER been an issue with ANY order I’ve received. If you DO NOT want coleslaw and you want extra fries YOU ARE GIVEN THE EXACT SAME AMOUNT AS WHAT YOU WOULD ORDER WITHOUT ASKING FOR EXTRA!!!!!!!!!!! When I brought this to his attention his attitude towards me made me NEVER want to come back and I’m pretty sure he doesn’t care that I wouldn’t want to come back!!!!! He acted COMPLETELY THE OPPOSITE from what I had experienced before! Sad too because this is the one fast food my kid...

I went thru the drive thru and ill admit my order takes a while, I get 4 pieces of toast BoB'd so I always pull to the door no problem. I am out there for almost 20 minutes before a woman comes to ask if I am waiting on an order so I tell her I am. She goes in, and I expect my food soon, another 15 minutes go by so I kill my car and go inside where I am informed my card declined so they couldn't serve me? Yet you couldn't come and inform me? Why would you leave a customer waiting outside of your store for over half an hour without informing them? This is just poor management and customer service skills by a lazy team. My card also did not decline and when I showed him my receipt he read it over then asked if this was all I needed. The food I paid for? Yes I need that, and maybe an apology for the 45 minute wait for canes. Unfortunately this business will still receive my...