Subway — Restaurant in Norman

Well it's really ashame because I like subway, well I won't be returning for a while if ever. I ordered online, went to the location, only to find out they never recieved my order. We asked for a refund and were denied. After some little bit of a fustrated but civil discussion, and repeatedly being told the store couldn't help us and to call customer service. The supposed "manager" didn't identify herself as the manager, until later. Not being able to find a number for customer service. The "manager" called to ask some questions, finding out that the system rejected the order. Funny because she told us she didn't have a number to call, and let us look for 10 minutes. At least she could have come out and told us, as we were still in the parking lot. Now I have questions about whether this was actually the case, and I guess we have to wait to find out if we ever do. When I asked her name, because her name tag that she was wearing was unreadable, she gave me the first and last name of a fictional character off of 13 reasons why. I have never known an employee to offer a last name for safety reasons, so I suspect this was not her real name. Now having been in customer service for a while, I guess I would say that the simple solution to this would have been just to take the $8 loss on the sandwiches and make them to keep the customer happy. Especially since the problem was supposedly on the stores side and not the customer side, based off her supposed call to corporate. However, if they choose to say there is nothing we can do which is there option. They can choose to never have me as a customer again. Left with a bad taste in my mouth, and obviously not from the food. My opinion is that I was lied to, and they just kept lying to cover up the problem. If the money that is now being held hostage moves from pending to an actual charge, I will be notifying my bank of fraud on the...

One of the worst sandwiches I've had in a very long time. My son ate at the same one earlier and said there was too much teriyaki sauce on his and it was soggy and they didnt toast it. Mine was soggy. I asked for tomatoes when I went later. When you slice them you take the ends out of the bucket. I got just one of the ends. Just one slice. Glad we dont have to pay for the veggies. And I was manager for 2 subways for 10 years in Norman. The one on Robinson and the one when it opened on 12th. Its not rocket science. The lady at the window was very sweet. I wish I had gotten her name. I told my mom and son not to go there but its closest to our house and the one on Main St. Is dirty, and so are the people that work...

8/21/25 2pm. the girl working didnt seem happy at all. i get it that youre working for peanuts but a smile and attitude go a long way when youre serving someone and taking their money, especially when the POS software asks for a tip. the worst part about it was this is one of the last stores that refuses to sell/heat wraps. theyll only heat the meats. not even cheese. theyre SO much better when the wrap, meat and cheese is heated together. store was...