Dunkin' — Restaurant in North Andover

Went through the drive-thru this morning (3/11/24 a little after 11am) and the guy was dismissive of me when I asked for melted sugar in my iced coffee (a very common request—I would know, since I used to work at Dunkin’, and rarely get confusion when I ask for it at lots of locations). I thought to myself, “Okay, you can be rude, but you have to earn it—you need to actually do the thing you’re getting annoyed I’m reminding you about doing.” Melting the sugar (putting a tiny bit of hot coffee over the sugar before putting in the ice coffee/dairy/ice/flavor syrup) makes the drink a lot sweeter and gives it a more consistent flavor. So, I pulled up to the window and took a sip while waiting to get my card back. I tasted zero sugar whatsoever. I asked the woman who handed me the drink if there was sugar in it and she said, “Yeah, you wanted it melted, right?” and since there was a car behind me I said yeah and thanked her and left. I figured I’d taste the sugar at some point. I never did. It is impossible that they put sugar in there. I am certain there was no sugar in that drink whatsoever. So my order was rudely acknowledged and then they didn’t even put any sugar in at all. The guy who took my order could be the one who made the drink, since a woman handed it to me, and he was dismissive of me when I asked for the melted sugar, so I bet you he gave me no sugar out of spite. Anyway, you’re probably thinking I have way too much time on my hands to be writing this, but I assure you that if someone is really upset, they can find time to complain! Also I have a pretty easy day today. But yeah, this probably won’t change your thoughts on this Dunkin’ and definitely won’t on Dunkin’ as a whole—but I’ve seen a good Dunkin’ before (NOT the one I worked at), and it’s beautifully managed, and everyone is nice even when it’s busy. This place… it’s crazy—there was literally just me and one other car, and they were acting like I was asking them for ten Boxes...

If I could give no stars, I would. The young woman handling the drive thru was the absolute rudest person I have encountered in my entire life. She sighed and grumbled about our order (two coffees, one donut and three munchkins) and then proceeded to give us the wrong munchkins in our bag; we asked for old fashioned so that our dog could have a treat and she put in glazed. We politely asked for her to give us old fashioned and she argued with us that the glazed (clearly covered in sugar) munchkins were old fashioned, grabbed a glazed munchkin to “show us that we’re wrong”, held it next to the one from our bag (they were identical); she then snarled and raised her voice after which we promptly decided to leave since she was such a nasty individual. Our drinks are also SUPER sweet and they were supposed to have sugar free flavoring in them; I’m not surprised since she was incredibly aggressive and treated us like garbage from the beginning. Seriously, Dunkin of North Andover, consider who you hire. If a diabetic ordered an unsweetened drink, they could sue you when people like that purposely give the wrong order because they don’t like what they do and they’re in a foul mood. I will never be going to another Dunkin besides the one I typically go to in North...

Not sure who the younger women were in the morning/early afternoon that were on shift, but they were honestly probably some of the rudest girls I've ever encountered in customer service. Right off the bat I couldn't hear her repeat my order and I asked her to repeat she said, she screamed it back at me, and I'm not even exaggerating. Both the cashier and the girl on the headset were equally as awful. I was honestly shocked! The sign says "under new management". The management and branch owner needs to hire new employees, I'd rather wait longer with better customer service because these snide girls are driving customers out....