Chick-fil-A — Restaurant in North Brunswick Township

They treated me foul every time I would pick up the orders.  I work for a Driver Delivery Service Full Time. I would say, "Hi: I have an order for": then I would say the customer's name. When they bring the order to me, they say, "Press Confirm on the order." They will hold their hands over the food until you press "Confirm" on the phone. You could watch them do this the next time that you go there yourself. From what I understand, they used to place the Home Delivery Orders on a stand for the Drivers. I guess people were taking advantage: or stealing the orders: or maybe something like that. One of the workers said they were having a problem with orders: not making it to the customer's home or maybe something like that. I understand if you were having a problem from that aspect; however, once you started keeping orders behind the counter, then that problem disappears. All you would have to do is ask the Drivers to show the orders from their phones. If the name matches, then you know it is correct. To keep saying, "Press Confirm on the order." "Press Confirm before taking the order." "I need you to Press Confirm on the order." "Press Confirm on the order First." "We are going to need to Press Confirm on the order." So that it is it: you have ruined everything. The only way for us to Deliver the order is to press confirm on the phone. It is the only way the G.P.S. will navigate us to the customer's home. There is no reason for the workers to keep asking us that: you are being ungrateful towards the Drivers who are delivering your food. We were putting excessive wear and tear on our cars to help deliver the orders that were coming from your store. And if the Driver does not deliver the order: they will get Deactivated for that. The Driver will get Deactivated for not delivering the food to the customer. We do not need you to keep saying, "Press Confirm on the order." You act as though we need you in order to deliver orders when we really do not. We do not have to accept any requests from your restaurant. You made the whole scenery there so uncomfortable. I do not even like to go in there. So in September, a woman said to me, "Press Confirm on the order." I will never go back to your restaurant again in my life. We do not need you: that is what you fail to understand. We have literally thousands upon thousands of restaurants who do not ask us that. A new order comes every few seconds from those restaurants. I am not the only Driver who feels that way. You are causing a lot of Drivers to not accept requests that are coming from your restaurant. Which in the end, will make the food get colder over not having Drivers to deliver the orders. Which will mean your food will sit out longer: and get to the customer's house at a much...

Don't go to this location. I waited in line from 1110 to 1153 today on my lunch break and it was a total mess. The intercom systems weren't working and eventually the workers came out to take my order at car side. I quickly ordered 1 small fry and paid with my cc. The gentleman was very nice. Finally, the car ahead of me was at the window retrieving his food. The worker had to wipe down his drinks because they were leaking causing more delays. I pull up to the window and the woman cashier is clueless. She keeps talking to other coworkers saying my name wasn't in the computer. I kept saying "pardon me, excuse me" and she wasn't listening. I was trying to show her my receipt that I paid. Finally, a manager came and said that I already paid. This all took another 5 minutes just sitting there. I wasn't given anything extra for the wait just a quick apology. POOR customer service for a 43 minute wait!. I counted about 15 cars ahead of me when I pulled up initially. I've been to multiple locations throughout the country and this is just the absolute worst. So far, this is my third time since opening and it's just getting worse. Just the other day I showed up at 1029 and asked if they were serving lunch soon. I got a quick response, "no, we are only serving breakfast at this time". I reminded her that lunch begins at 1030 and it was 1029. She responds with "hold on". Comes back a minute later, no apology no good manners, nothing and just asks me for my order. I had to confirm that it was OK to order lunch because it was officially 1031. There were 3 cars ahead of me and 1 behind. It's like I was bothering her. I go to Chick-fil-a not only because it's delicious because it's known for being way above par with customer service. They are failing big time with this. I attached a picture of my pathetic small fry. Seems they don't understand the portions either. I get more fries at...

I knew that this branch was going to be busy prior to it's doors opening. The food is great, as usual. The team, thus far from my experience has been great as well. My wife and I had order breakfast once and the food was delicious. I had the mini chicken sandwiches, plain and my wife ordered the breakfast burrito. My wife also got hashbrowns as her side and there are plenty to even share in one box, promise. Breakfast is served until 10 a.m. and the mornings doesn't become crazy busy compared to the evening hours. We've been to this location a handful of times, very busy at times and just before it got very busy other times. When it does get busy, be prepared to wait and keep a whole lot of patience in your back pocket. There are a good number of young employees at this location so I wouldn't be surprised if most of them are still getting the routine. However, the system that they have, from ordering to when you leave is quite organized. WARNING, leading up to the drive through is insane. There may be a long line of cars that lead as far out past the actual parking lot and sometimes into the large intersection. This has unfortunately been the norm at this location. It would be best to drive past the location first to get a look at the line and judge the wait if you crave the chicken meal. You can also enter at the entrance past the restaurant, closer to the theater and drive up to the restaurant from there so the you miss the intersection all together. Again, it often gets busy so please be extra patient.

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