Super disappointed in this place now. Iāve been coming to hatteras for 23 years and the Dancing Turtle was always a highlight - until it moved. This new space is small, hot, and just not pleasant to be in. The old location had open mic nights, tasteful decor, and cozy spots to hang out. The flow here to order and receive your drink is awful. You need bug spray just to walk to the door. The kids who work there arenāt friendly and know nothing about coffee. They seem to batch brew espresso into a pitcher and then use it for drinks. The pastries sit on the edge of the counter in an exposed ācaseā- no protection from bugs or people sneezing/coughing. I ordered 3 iced drinks- each of them had probably 6 small ice cubes and were warm by the time I got them home. My mocha had separated and turned into little clumps. I waited for about 20 mins for all my drinks as the next 5 people in line ordered and received theirs first. These kids need coffee & customer service training, and the place needs to be deep cleaned. Super sad downfall of one of hatterasā best establishments....
Ā Ā Ā Read moreUpdate after the response- so typical of your response to anyone who calls out your rudeness! No apologies , only trying to prove customer wrong. I donāt even know how what did you charge me for, as my order was not taken correctly and i had to pay additional amount for smoothie! No receipts were given! I was so surprised to see your behavior, that i just left place without counting your refund or question as you obviously had no time other than stating - YOU ARE NOT GOING TO BE REFUNDING FOR REPLACEMENT- which I didnāt even ask for but made it look embarrassing in front of the queue of customers not knowing the situation!
Utterly rude and unorganized staff! You canāt get paper wrap out from muffin and they will offer you money back like favor and utter rudeness you can imagine ! Had good feeling about NC until i interacted with the lady here who works or owns this place! Donāt go to ruin your morning. Nothings worth your...
Ā Ā Ā Read moreOk... I'm a snob. I'll admit it. I'm PAINFULLY picky about my coffee (which is why I generally just do it myself) and the bar was low. Mostly because of severe disappointment each time I order something... anywhere. Not here. Not ever. This was a stop on our first morning on the island and we were there nearly every day they were open after. Perfectly steamed milk, perfectly balanced flavor. (At least when who I'm assuming to be the or one of the shop owners is making the drink.) There's love in that cup. There's a sense of pride in the craft and my God did it not come through. A lavender latte is a hard thing to balance but it worked, flawlessly. I'd drive an hour south just to get a cup. It's that good. The outside seating is a welcome and refreshing plus. Sitting in a rocking chair with one of your favorite friends, sipping on a cup of perfection is the absolute best start to a day and I'm so glad I got to...
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