Domino's Pizza — Restaurant in North Carolina

Placed my order tonight delivery. I had made an error on my address number upon mobile ordering and the delivery driver had went to my neighbors. No big deal. I had got all of my orders and my 2 liter was forgotten so he had to go back to get it. No big deal. I realized he forgot the condiments we ordered as well, so I called the store and man they really need to work on their phone system. They tell you to press a number to reach a specific person to better assist but each time you do they say the number is invalid. Finally, after the run around with the phone auto system, by this time my driver was most likely already on the way back with my forgotten 2 liter drink. Someone finally answered & I explained what happened. He said he would make sure they put the condiments in the bag. Guess what? The driver came back with just the soda. No condiments. Now, I wouldn’t make it such a big deal but they charge you for the “extra condiments “ My suggestion please work on the automatic phone system. Now I’m out a few cents...

Just moved here and have tried ordering on the app twice to no avail. (Never had an issue before). The first time, I called in (super nice folks) and got the same order at the same price so only a little extra trouble but without the app rewards. The second time, I called in again (super nice again) with the same order but got a different price, $24 on the app for 3 medium (cheese @$6, pep@6, deluxe@9) vs call in for $37. 54% price difference and won't budge means we're trying out Papa John's tonight.

Update: responded to the request to email from Kyle and haven't heard back in 10 days, dropping rating from 3 to 1.

Update 2: Never heard back from Kyle but gave them more chances since then and haven't had any issues with food or service quality. Have had some issues with timing but nothing too crazy. Between that and being ghosted originally, I think the body of work can get moved...

This Dominos has officially lost a customer. The past two times we've ordered delivery from this location, the pizza has taken much longer than the estimated times and has been sitting waiting in the "Quality Check" stage for at least a half hour. I get that you're hindered by the delivery drivers available, but my pizza should NOT be sitting for 30 minutes before it leaves the store. If that's going on, your estimated times need to be extended and you need to hold off on making the pizzas until the driver is closer to being available. Additionally! I tried to call the location to find out what was going on and was NEVER able to get through. "Press 3 if you've already placed an order and need to speak to a team member", Presses 3, "This option is not valid". As I type this it has been 60+ minutes on my estimated 28-38 wait time, I can only hope my pizza is still warm when it does...