Domino's Pizza — Restaurant in North Carolina

This is the second time in a row that we have ordered from this store and the order has arrived not even close to what we ordered. This time I called and spoke with Josh, the manager, to let them know it was made wrong. He told me he had made the pizza, and he knew what he put on it. Then he should know that he did not make it as ordered. I ordered the Exravaganza with light sauce, light cheese, pepperoni, ham, Italian sausage, beef, onions and black olives. When it arrived It was dripping in extra sauce, extra cheese, and only had pepperoni and Italian sausage on it. Josh blamed "corporate" for how much sauce was on the pizza, and when I told him what toppings were on it, he told me he knew he had put black olives on it... WRONG! There was only pepperoni and Italian sausage, not a black olive even loose in the box! He told me the best way to order and get what you want is to call the store instead of ordering online, but if Josh doesn't read the order when he makes the pizza, it doesn't matter how you place your order. Maybe its time to try Papa Johns next time. So...

Called to place a delivery order. Out sourced third party service collected credit card info, entered my order into their computer, charged my credit card, and then said the order didn't go through and he didn't know why, except now he was going to transfer me to the local store. On hold for 25 min and then the line was disconnected. I called the third party service back and he explained he had no option to cancel my order, and couldn't credit my card. He could only forward my call to the local store again. Waited another 25 min on hold with the local store and again the call was disconnected. I called my credit card company and they agreed not to pay Domino's Pizza. I should have believed all the bad reviews this store has, they are so true. I just wasted an hour for nothing. I hope this store losses all it's delivery business. What a poor poor excuse for their management. If their management does not respond to my comment, I sure hope all of you will realize to stay away from this store. I will report them to Corporate if the local manager does not respond to...

When I tell you I've NEVER had a better customer service experience...I MEAN I HAVE NEVER HAD A BETTER CUSTOMER SERVICE EXPERIENCE!!! We ordered from Papa John's with a delivery range of 70-80 minutes. At the 95min mark I called. The young man that answered said "We're waiting for Door Dash"!! I understand being busy AND short handed BUT APOLOGIZE and offer some type of resolution aimed at CUSTOMER SATISFACTION!! Cancelled that order because they couldn't even estimate arrival time.... called DOMINO'S and that young man went above and beyond to make sure my order was accurate, he told me how awesome their bacon was (so I added it 😉), plus he was friendly, professional and just FANTASTIC!!! THANK YOU DOMINO'S for feeding my family IN UNDER 30MIN (including delivery time) at 9pm on Thursday when your competitor wasted my kids dinnertime PLUS a ½hour and didn't...