Sorella Pizza & Pasta — Restaurant in North Carolina

Our first experience at this restaurant was a rough one. We were able to make a reservation and were seated immediately. The atmosphere could be best described as noisy or loud. When it did die down they pumped music in to make it even louder. I was unable to hear people at my own table. Our drink orders were taken and another waitress came back and took our orders. I encountered 3 different waitstaff members and asked them what there 2 favorite dishes were and they all replied with the 2 most expensive dishes and didn't really give a reason why. Our salads could best be described as "wet" as we all had a puddle of water at the bottom. We had a number of plates stacked up while we waited for our main course and requested that our server remove them. She said that she would send a bus boy over and that she doesn't do that?! We had to hound the staff for water refills and 2x's they filled up only half our drinks and got pulled in another direction. We then had a ridiculously long wait from our salad to being served our main courses. 3 other tables had arrived after us and were served long before we were. When we brought this to the attention of our server we were told the manager (our waitress) would come over. AFTER we got our meals the manager/our main waitress showed up to apologized and offered us zeppoles for our trouble. The zeppoles were the only thing served hot. Our main courses were tepid at best. We were seated at 6:00 and didn't leave until almost 8. We weren't expecting anything special as we were at the beach, but we were quite disappointed with our whole dinning experience...

Decided to try this place while vacationing for a week at Holden. My wife and I had someone watch our kids for one and only one evening so we could go out and decided to try out this place. We were seated immediately and ordered shortly after. We had plans to go to other places as well as part of our date night and we were making decent time. However, this is where the negative review kicks in. After ordering, my wife and I waited patiently for our main course. Thankfully we ordered an appetizer that came out about 15-20 minutes after ordering. The waitress kept insisting the main food would be out anytime. After waiting over an hour and ten minutes for our food, I asked the waitress to give us our bill and we would pay for our tea and appetizer. A few minutes later after I asked for our bill, here comes our food (one small pizza and a burger) and I told the gentleman (who happened to be the manager) we no longer wanted the food as our time had ran out to eat and we had also noticed multiple other parties seated after us get their food and already leaving. The waitress did come back stating we did not have to pay for the tea and appetizer so I will say they at least did that. However, was not asking for a free meal as my time is more valuable but it’s something. So our one and only date night on our vacation was ruined as we left still hungry and then the rest of the evening was rushed. Never coming...

Took my family to sorella's for dinner on Saturday night. We were very disappointed. The service was absolutely terrible. We heard wait staff at other tables apologizing for the service as well. We asked to see a manager after 1.5 hours and still no entrees. We pointed out that there were many empty tables so the delay could not be about how busy they were. He said that they had a lot of takeout orders and they don't prioritize the guests in the restaurant. The appetizers were good. We had garlic knots, fried mozzarella and the best fried calamari we have had in a long time. The table bread is also excellent. Unfortunately the entrees were a mixed review with some being very bland. One dish so bad it was sent back and a burger was ordered. A few of the entrees came out room temperature. The kids burger was strange. Almost tasted like a sausage patty so my grandson would not eat that. It is a shame because we ate local and like to patronize local restaurants but this won't be one of them. The manager did take off the cost of the appetizers which was nice but cost reduction really was not what we needed. We were looking forward to a...