Moe's Southwest Grill — Restaurant in North Carolina

The girls working were super sweet but I don’t understand why they do the ticket system… seems doing it the normal way would be much faster. And I waited over an hour for my Crunchwrap thingy and there was no queso & barely any steak on it & it was super sloppy and burnt :( they definitely need to figure something out because the current system isn’t efficient for the employees or the customers. People kept ditching their tickets without saying anything so a bunch of food was wasted & made the wait longer for everybody else. If they have to do it that way, I would suggest shutting down the orders when it gets that backed up. Felt so bad for the employees. Not a...

Ordered inside and waited 30 minutes just to be told that they were out of queso, and I only wanted chips and queso. They were also just letting order tickets pile up. They would put the new ones on top and then when they would get a new ticket they would pull the one on top, so the oldest orders weren't getting made. Workers were also pretty slow at making food. I understand taking your time to read the ticket so you put the right ingredients, but why are we moving at a slow pace when reaching for a spoon. They aren't hard to pick up or reach. They would also stop working or work even slower if someone they knew came up to them and...

Everytime I go there, I always get a strand of hair in my chips? I've only been there 3x out of the year & every time, there has been a hair. I love the queso, guacamole & pineapple salsa but they need to work on those chips. They're WAY too oily, I picked 3 chips that wasn't so translucent because of the oil. I got the chicken quesadilla and the guy burned the chicken on the grill and gave me the burnt ends and crumbs of the chicken and grill. So, essentially I had a burnt grill quesadilla. I was VERY disappointed in Moe's especially it being my 1st time eating there. I probably won't ever go back to Moe's but, they have...