Nothing Bundt Cakes — Restaurant in North Carolina

ordered an assortment of mini Bundtlets as a Mother’s Day gift for my mom, who absolutely loves Nothing Bundt Cakes. I’ve shopped at this Concord location many times before and never had an issue — until now. This time, the experience was frustrating and disappointing from start to finish.

When I arrived to pick up my order, I was told it had been lost. I had to pull up my confirmation on my phone to prove I had paid. A staff member named Amber apologized and asked me to give her 10 minutes to remake the order.

After waiting, I was given the wrong order. I had specifically requested hearts and butterflies for decoration, but only hearts were included — and even those looked like they were just tossed onto the mini Bundtlets without any care. I also requested a Mother’s Day flag and was given a Happy Birthday flag instead. The cakes were flipped over in the box and looked messy, rushed, and completely unprofessional.

Amber did give me a free small red velvet Bundt cake, which I appreciated, but it didn’t make up for the lost order, the delay, or the fact that my Mother’s Day gift was not prepared correctly. Even more concerning, I found out multiple other customers had their orders lost that day too — which speaks to a much bigger issue with organization and management.

This wasn’t the first issue, either. On a previous occasion, I placed an order for an 11 AM pickup, only to find out the store didn’t open until 12 PM. I didn’t arrive until 2 PM, and there was still confusion.

I went ahead and tried to fix the mess that was made in the box myself, just to make it look somewhat presentable. In the end, I took pictures of the final result so I could include them with this review. I am truly horrified at how it turned out, especially considering it was meant to be a heartfelt gift for my mom.

While I’ve had many positive experiences here before, this one was chaotic, unprofessional, and disappointing. I sincerely hope this location takes these concerns seriously and makes...

So let me start off by saying they are cakes are actually so freaking delicious! It should almost be a crime😂😂😂 great flavor great presentation… my birthday cake was absolutely beautiful. However, the service was a little smug. My best friend tried to surprise me and told me to go pick up my cake, but I was at a hair appointment at the time so I didn’t make it that day. So I came on my birthday before going on my trip. Of course. I’m very excited. Very happy. I look good. I feel good. It’s a great day! The day I was born😂😂😂. The young lady asked who’s name is it under and I gave her my name and my best friends name.. ironically we have the same last name and damn near matching first names and I mentioned that she previously called before I arrived, and she kind of was a little condescending with her response. So then she comes back out and says.… do you know what it is? And I said oh no, it’s supposed to be a surprise😃 She goes mmmhmmm oh okay .. she brings out this beautiful Bundt cake drops it on the counter says have a nice day and walks off… Ummmm in no way, shape or form. Is anyone obligated to acknowledge or say happy birthday but you would think after making an expensive purchase like this and then to also realize it’s a day of celebration. Why wouldn’t you say happy birthday? I’ve had stranger say it to me all day I’m on the third day and they’re still saying it. So yeah, the cakes are delicious and maybe that’s why she was acting so smug. I don’t know if I’ll be back. Maybe I’ll try another...

I travel all over the country and I love Nothing Bundt! I was visiting Charlotte and came across this one where they greeted me with such open arms I never wanted to leave. The manager, Karen, quickly told me about all of their new flavors. Snickers and Apple Caramel Cider were the two that stood out- one sounded delicious; the other not so much (I'll let you guess which one!) The young lady at the register, Jordan, shared with me that Confetti was her favorite flavor of Bundt. The truth of the matter is that they're all delicious so they recommended their "Bundtinis"- smaller bundles cakes that come in a group of twelve. This was perfect for me as I love so many different ones! I loved the fact that although they were extremely busy, they made me feel like I was the only customer in the building and all of my questions were important enough to be answered. Isn't that all anyone ever wants? Big thanks to Karen and Jordan for giving me the best BUNDT experience ever! And a special shout out to the Red Velvet Bundt- it never...