Port House® Grill Crab Cakes — Restaurant in North East

EDIT ORGINAL 1-star post is below but I feel the need to update my opinion

Thank you so much to the manager for correcting their service mistakes. I live in Florida so would have never been able to redeem a voucher in store so she sent me crab cakes to my house in FL to make sure I got to taste them. This was my first taste of a Maryland crab cake. Honestly I probably prefer the FL/southern style with breading and "filler" but I know that's not the Chesapeake Bay way lol. The crab cakes I received were delicious and you can clearly tell it's all crab. This was the best customer service correction I've ever seen and deserves recognition. Thanks!

We were very excited to get our first authentic MD crab cake and were referred to this place by a shop owner down the street. The atmosphere was cute and you could tell it's locally-owned. The prices were pretty high... ~$25 for a single crab cake... But I ordered anyway. I ordered one crab cake and one crab bisque. We were the only people in the dining room and after 40 minutes we still did not have our food. I went up to the counter and the teenagers working there all seemed clueless and said they must have accidentally forgotten about it and cleared it off the screen so had not even started. They offered to make it then but I asked to just be refunded... The (also teenager) manager came out and refunded us and apologized and offered future store credit, but we live in Florida so that doesn't really help. Ended up going next door and getting great food and service. (And...

The Port House Grill was built in 2012 in downtown North East. They serve sandwiches of varying sophistication and some other items. I've only been once but will be going again. I went there with my wife on a Saturday night. I had the Seared Ahi, she had a fancy salad. We both really enjoyed our meals. Atmosphere was casual - pay at the register when you order and they bring the food to the table.

Ambience - casual. Another reviewer commented that noise from the open kitchen behind the counter was bothersome - that was not the case for us, but we sat near the door away from the kitchen. Light, island-y (I think?) music in the background. All in all it was fine for what I was looking for.

Food - maybe I was just hungry, but the Ahi sandwich was phenomenal! I'd never had it before; I loved everything about it, from the seasoning to the Wasabi cole slaw on top. My wife was also pleased with her cranberry walnut salad.

Cost - Price was cheaper than other restaurants nearby - options ranging from $6 to $11 for the more expensive items. Free, DIY refills on soda. No wait staff, so no reason to leave a tip.

All in all, I was very satisfied. I feel like a casual, more affordable restaurant was missing from downtown North East, and we are happy that the Port House Grill has opened up. This and Pier 1 (next door to Port House Grill) are probably my favorites in North...

Went here on a whim after reading the menu online. VERY impressed with our experience. The food is fresh, has great flavor and is absolutely delicious! Pleasantly surprised after seeing how small the location is. We had the crab cake sandwich with potato salad, filled with crab meat and true to the "no fillers" listed on the menu and the potato salad had great flavor. We also had the filet mignon sandwich with French fries. The filet was so tender and just a great taste. (A little fun fact they actually ran out of filet, and while I was trying to find something else to get the owner was on the phone trying to get a filet from the grocer/butcher instead of having me get something else.) We also got appetizers, the Chesapeake guacamole was delicious and the chicken salad stuffed avocado was TO DIE FOR. On top of it all the staff is friendly and more than accommodating. We will...