Domino's Pizza — Restaurant in North Las Vegas

Customer service with leads & managers is substantially poor on “ALL” levels! They’re Unable to problem solve, bridge between “customer” and personal friends. Condescending and loud talking over me leading to even more frustration. Major concern is having to waste more time giving delivery person directions. I’ updated my profile numerous times. Why drivers don’t receive a full address for delivery is unacceptabile on all levels. I talked with manager Leslie after being on hold 10min. and (F.Y. I- No matter what time you call it’s always rush hour in their heads). I had to plead & beg her to correct the glitch on her end after explaining my concern several times then called me rude! She huffed & puffed throughout conversation and never emphasized or was apologetic. Driver Marisa arrived with pizza & was very cordial and knowledgeable unlike past drivers. And I tip(last time I’ll tip before receiving any orders) Aliante store is corporate owed unlike a franchise working with customer concerns in a timely manner. Corporate has to believe there’s more skills/knowledge to becoming a lead or manager besides working flexible hours and ordering pizza supplies. Definitely no proof anyone was given the proper management tools, updates or customer compliance training. Again submitting comments looking at a...

I ordered from Aliante Dominos in North Las Vegas Store #7496-DATE: 8/13/2021 6:03 PM order total $27.59....The order was fine except for the pasta plate Chicken Alfredo. When I got my order home the pasta plate was burnt. I called the next day because I wanted to order more food. I called the store and told the person who answered what happened the cashier told me I can't exchange the pasta because I didn't call to tell about it the same night WHAT?!!! I called LITERALLY THE NEXT DAY!! ...(I have the burned plate AND my receipt even took a photo of the burnt food plate). I HAVE NEVER HEARD THAT A PAYING CUSTOMER CAN'T RETURN/EXCHANGE FOOD THAT WAS BURNED BY THE COMPANY YOU ORDER AND PAY FOR FOOD AKA PARTONIZING THE COMPANY! I asked for the manager "PATRICK" he told me that he can't exchange the pasta plate because I didn't call it in the same night! THEN had the never to finally say "well I can do it this time but I can't guarantee it will ever happen again" WHO does he think he's talking to one of his friends??! I"M A PAYING CUSTOMER PAYING HIS SALARY! ONCE AGAIN I HAVE NEVER HEARD THAT BEFORE IN MY LIFE! HORRIBLE CUSTOMER SERVICE! I SHOULD NEVER HAVE BEEN GIVEN BURNED FOOD IN THE...

This is now the 4th time I have ordered from this store and it has taken over an hour for the food to arrive. What happened to 30 minutes or less??? I ordered my tonight at 6:18 pm and it is now 7:28pm and my food still is not here. When placing an order online the delivery time shows and mine was 31 minutes. The tracker told me the driver left with my food at 6:43pm. I only live 12 minutes away. I called the store and they told me the driver was still at the store! The manager cur me off when I tried explaining my frustrations. Then he tells me my food will take another 20 minutes to get to me because it's still cooking and the driver has 2 other stops to do before coming to me. I am so angry! If I wanted to wait for 90 minutes for my food to get to me I would have ordered from somewhere much better than dominos! The tracker is BS and is false advertising. How are they going to say the driver left the store when he hasn't? That is a blatant lie! I will not be ordering from here again ever!

See pic attached for the time the driver supposedly left the store and the actual time on my phone. It is now 7:34 pm and my food...