Wawa — Restaurant in North Lauderdale

The store was clean. There was a line to order any food. Yes this store has 4 kiosks but there was a line waiting for orders. I put in my order and processed to pay at the register. Once I reached the register I put down my 4 bags of Doritos and I showed the cashier the ticket order #071. She tried to scan the ticket. She asked if I scanned the ticket someone where else which I didn’t. She hand typed my order in and even scanned my phone for $2 off my subs. I didn’t pay attention to her actions or why she said what she said). Once I paid she handed me my receipt 🧾 and said this is your proof that you paid. So I went to stand in line again waiting for my order to be called for pickup. I saw my order being made so I was just waiting to be called next. The associate said, “ #71 your order is ready once you have paid at the cashier.” I proceeded to the pick up location and the associate said you have to pay for it at the cashier. I told her I paid and here is my receipt 🧾. She looked kind of confused while she looked at her computer but kind of slowly slide my food to me. Mean while there was a line and I felt kind of embarrassed as if I was trying to steal food. Needles to say I may or may not go back to this location if so I will make sure I continue...

Granted I know it's early. I orded my food at 4:40am. It was just me standing in the pick up section and 1 employee brewing coffee for the containers to set up for the am shift. At 5:10 more customers came in and ordered their food. It's the simple fact I watched 3 employees look at me standing there and no one even asked if i was helped or anything. While placing my order as always I did hear the beep so I know my order went through. Simple fact I was the only customer in the store for about 10mins before others walked in. I literally went back to the front cashier at 5:13 to ask for a refund because at this point I was disgusted with the customer service from all who worked behind the counter. I am a manager myself at Bahama breeze and the fact I stood there patiently and the same guy brewing coffee seen me because I made multiple eye contact is beyond ridiculous. No matter what time you come to this location it's something. Just beyond disgusted with customer...

Lorena the manager of Wawa is very disrespectful and has a very nasty attitude. The experience I had at this store was horrendous and was definitely not happy with any of my service. I have been multiple times to Wawa and let me just stating facts that this woman is no happy smile or willing to help customers. I would recommend Wawa definitely looking into new management because that is not a face to see every day. As well as on September 1 at 8:55 AM the woman that was doing smoothies had a nasty attitude and was very sarcastic and disrespectful. I will no longer be coming to this Wawa ever again the experience I had today I will definitely be letting others know this Wawa is...