Burger King — Restaurant in North Little Rock

WORST EXPERIENCE EVER!!!

I write 2 kinds of reviews, when I've had an exceptional experience, and this one, and I've only ever given a handful like this. I went to their parking lot, expecting to go in, no sign on the door saying the dining room was closed. Finally ordered online to pick it up at the drive thru window, waited a little while then drove thru, told to wait by the front doors. I selected drive thru, not curbside for a reason. You had the order, you could have made it then. when it came out to me i checked it, and no Jalapeno bites, OK, no problem, but it would have been nice if they told me that when they brought it out. I always default to onion rings, not Mozzarella Sticks. When I went back to the drive thru to explain it to the manager on duty, nothing but attitude. At the first window I could see the manager on duty leaning against a prep table, paying absolutely no mind. I told the cashier I'd wait at the 2nd window, must have waited there for 5 minutes before he found his way to the front window. I think he only came up because I refused to move from the window until i spoke to him. Finally after convincing him to give me onion rings (and what a stupid thing to trigger a review like this), I was first told to return the mozzarella sticks.... seriously? not like I'm gonna eat them, but what do you want them for? resale?

About the Double Texas Whopper, Extra everything, no mayo ---- it came with 3 tomatoes, barely any lettuce, normal onions, and no pickles. How is that extra anything?

This is not the first problem, Ive gone through several times at 10:30 (they close at 11:00) and been completely ignored at the speaker and both windows until i left. If your gonna stop working at 10:30, the say the store is closed at 10:30, not 11:00. And on multiple occasions I've had my meals fouled up repeatedly.

At the end of the encounter tonight, I ask the Manger on Duty whats going on? He gave an answer less committed than my 5 year old niece not wanting to be in trouble, "I don't know". To top it off, he confirmed what I was already thinking at this time, maybe I should start going to a different BK. Well OK then. off I will go.

To the Store General Manager, I get it, sometimes you run out of supplies, sometimes things get backed up, sometimes it just gets away from you. But this is too consistent. Drop your night manager, he's unprofessional, doesn't understand the value of customer service, and hes only gonna cost you future customers.

Oct 29, 2020

Order number: 70 Order time: 6:21 PM CDT Method: Drive Thru Location: 403 East Broadway Street NORTH LITTLE ROCK Arkansas 72114-5605

Seriously, don't serve food or condiments that looks like this.... ...cause its gonna go to the trash.

P.S. for those still reading, I ended up...

I knew I was taking one for the team by stopping at this location, but the people need to know what they’re getting into.

First off, just getting to this Burger King is an adventure in itself. You’ll have the pleasure of navigating chaotic traffic while dodging pedestrians, some of whom seem to appear out of nowhere and walk straight across busy lanes without hesitation. Once you finally arrive, get ready for the real test of patience: the wait. Whether you're inside or sitting in the drive-thru, expect to watch hundreds of cars zip past on the main road while you move forward one car every ten minutes. It’s as if time stands still.

The drive-thru screen? Gone. Either broken or outright stolen, just a dangling mess of wires remains. It sets the tone for what you’re about to experience and says a lot about the current state of downtown North Little Rock.

When I finally got to place my order, the staff was actually very polite. No complaints there, they were trying. But after pulling up to the window to pay, I was told that my order was entered incorrectly and I’d have to start over. Not exactly what you want to hear after waiting in line for half an hour.

About 30 minutes in, I finally got my food. The burger was fine, albeit overpriced, and the fries were the same undercooked disappointment I’ve come to expect from Burger King: soft, limp, and in desperate need of a few more minutes in the fryer.

Bottom line: Unless you have nowhere to be and enjoy testing your patience, I’d strongly recommend skipping this location. And park at your own risk, just one more thing to keep an eye on...

Horrible service! I sat at the drive thru for 5 minutes listening to their open Mic thinking that eventually they would notice the 5 other cars behind me and check their Mic! I finally pulled up to the window to let them know if been sitting there for awhile only to be told that I had to pull around and get behind the line of cars that had pulled up behind me. I asked why couldn't I just order since I'd been waiting for so long. The person walked off and i sat for atleast 3 more minutes. I overheard the person saying that I'd screamed at her , which I hadn't. They later sent the lobby cleaning person to the window...... for what I wonder??? So, I pulled up to the next window and the person I assumed to be the manager is standing off to the side. Didn't acknowledge me! I had to ask him was he the manager! I ordered my food only 2 minutes later to be told they didn't have any biscuits and would I lime a croissant instead . I agreed only to have given a grease soaked and pancake thin croissant that wasn't even edible!! I tried later calling several times and no-one ever answered the phone! HORRIBLE CUSTOMER...