Chicot Hibachi North Hills — Restaurant in North Little Rock

I’m from Denver and I’m in town visiting family in North Little Rock , I went to Chicot “hibachi”expecting some good teriyaki chicken and what I received was in no way shape or form Japanese teriyaki! The chicken was extremely dry and tough, the egg rolls tasted like they were from the frozen section at Walmart and the teriyaki sauce was not teriyaki, it looked and tasted like cheap sweet and sour sauce from a packet! Also the Asian lady in the back was not wearing any shoes and the girl who took my order was lacking in basic customer service skills and manners. I was extremely disappointed for lack of a better word. Needless to say I will not be back and I absolutely 100% DO NOT recommend this restaurant! This was an insult to Japanese people and their beautiful culture! Two thumbs...

All and all, good. Ice machine needed a little help, the seasoning was a little on the bland side but some people do not like a lot so that is understandable. We got our order to go and it was ready in a very reasonable time, the lady was kind, the chicken Hibachi was great, as well as the shrimp however the steak lacked a little, possibly a sirloin of a little tougher meat than a ribeye. It was still really good and cooked well. All in all we will be back for lunch and I might even pick it up one evening for dinner if I am in the area. It's a solid 8/10 but I will give them...

My experience was pretty disappointing and I could not eat the rolls I was provided. Initially, they didn't appear concerned about the quality issue. The next day, I received a message from the manager/owner and they seemed genuinely regretful and offered an explanation: "new employee". They retrained the employee, refunded my order and offered another meal for free. I have rewritten my initial review due to the improved customer service experience. I'm not sure I will go back but I do appreciate the humanness of mistakes and the effort to correct...