Pollo Tropical

I wanted to give this a negative 5 star just off of service and stupidity. I visited this places at around 2pm the drive thru was packed the inside was jammed I still visited place because I was having a medical emergency my mom sugar had dropped i ran inside got in the line and noticed there was a police officer in line I walked up to him explains what's going and he gets me straight to the front of the line. The cashier takes my order and explain to her the situation and tells her I need that right now. She ok's me its coming and is now the top of the orders. She walks over and explains to the server this is a rush order skip those order and make this 1 its for a medical emergency order the server look at me tells me coming right up. I sat there 5 minutes while she continued to serve the lunch rush customers after seeing all this I asked the server can she just give me a dinner roll to go give my mother b4 the situation gets worst she replies yours is coming I asked again ma'am just give me the dinner roll she points at a lady standing in the corner. The manager starts to walk over and the cashier tells her the situation on her way over to me when got to me I explained I've ordered already and she knows what's going on and she's still making other orders the manager jumped into action and make it herself the whole time looking at the server like are you crazy this was a emergency. Im never a person to want to cause a person their job but I will be calling the corporate office and explaining to them this situation and demand she be fired on the count of there's plenty jobs out here in this world but we are only given 1 mother and her stupidity could have caused someone their life