Ok, so to start I want to say this isnt Pollo Tropicals fault but this specific location. Normally Pollo is a 5 star fast food resturaunt for me but this location is the worst. If you go here by all means please never go inside. I recently went to this location and every time I have gone in to order I have had a horrible experience. The order was taken correctly and fast but after then on it was all wrong. First after waiting 15 minutes one worker takes my reciopt and goes "umm can you wait a bit please." I asked why and said iv been here a while can i know what im waiting on she just walked away. then 40 minutes later I was given the wrong order twice. I said this isnt me my number is 326 they insisted it was mine even though their recipt said 328. I looked in the bag and it isnt my food. I come back up with my recipt say this isnt mine. they read my recipt take the food and bring me back my drinks. once again they make a mistake. these are not my drinks. they finally come back with my drinks and i ask about my food. the woman takes my recipt reads it takes it with her and goews off to make my order. only starting it now an hour after i have placed my order. she coems back and is asking me questions about my order. it was so rediculous the guy next to me waiting said to her "Ma'am your holding his recipt just read the paper, we are all waiting for our food". then she comes back with my order. (Still wrong) I decicde to take it. I ordered 2 quessadilla wraps with rice and coke and waited an hour. This isnt a complex order. What I got: 4 drinks, 2 chicken breasts, 2 quesaddila wraps a side order of yellow rice and yuca bites. I dont even know what to think. The woman was litterally holding the recipt while making the order. i wont complain about a bunch of free food but its not what I ordered and she HAD THE RECIPT IN HER HAND.

long story short this location keeps getting my orders wrong and keeps taking forever. dont go here. drive to the one at 825 E 49th St, Hialeah, FL 33013 if you want good service go here if you want to wait.

Food tasted great so I guess atleast they have that going for them otherwise I'd give it 0 stars if I could.(If your lucky sometimes the drive through is very fast)