Beans & Brews Coffee House — Restaurant in North Ogden

I was really excited to have a nice coffee place closer to home, and I realize they’re brand new here, but this place needs a little more training. I’ve been here twice. The first time I was able to successfully order and receive my food and coffees, although it took soooo long because for whatever reason the people who came in behind me got theirs first, and all three baristas at one point went out to the parking lot to look at someone’s puppies instead of tending to customers. Today, I decided to try out the drive through. I was immediately greeted at the order board, but when I said I needed a second, was offered to ask any questions I might have. About 10 seconds later, I asked my question and got no response. I waited for a couple of minutes thinking they were helping someone else out. I tried again, but again got no response, so I pulled up to the window. I asked my question “What is in a ‘Heavenly’?” And the barista didn’t even know what it was. She went to ask and said it was the same thing as a Cielo, which is a separate item on the menu, so I don’t think so. I said I wanted something caramel-y but without the sugar free syrup. I was informed that they don’t have ANY syrups that aren’t sugar free/artificially sweetened. ???! Not everyone is diabetic or on a diet, and some of us get horrible stomach pains and migraines with aspartame and the like. I KNOW they have regular syrups. I ended up driving all the way to Kaffe Mercantile (always delicious and...

I have always loved going here, and I’ve always had a good experience. I have never left a bad review in my life, but I felt like I should leave one as the service there lately has been really disappointing. Buying coffee is expensive, so I expect the service to be good quality and lately that has not been the case. The other day I ordered a drink and in the middle of talking I kept on getting cut off and the person taking my order refused to listen to what I was ordering, they were just trying to get me out of there. The way he was speaking was very rude, and It’s not like I had a huge order, I was ordering one drink. When I got to the window I found that the order was completely different from what I had ordered, and every time I’ve been back there since then my orders were not taken correctly and I was not...

I had my boyfriend pick up a coffee for me while I was working. He ordered a large Frozen Mocha. We live down the street and by the time he got back to the house a quarter of the coffee was in my cup holder because the bottom of the cup was completely cracked. He cleaned the car then put the coffee in a bag to show them and get a replacement. Well then have him a new one, but in their smallest size. I ordered and paid for a large, not a small. I would expect to receive a large size replaced. They also did not give any receipt and at this point my boyfriend was frustrated and left. I tried to call multiple times to see how we could get this resolved if I could personally go pick up my correct size or if we could get the large refunded and pay for a small but their phone line won’t even accept calls saying...