Scooter's Coffee — Restaurant in North Platte

I don’t normally leave reviews, but after repeated negative experiences at this Scooter’s over the past year, I feel it’s necessary. This has consistently been the worst Scooter’s location I’ve visited.

I understand mistakes happen, and I always try to give grace to those in the service industry. I worked at a Scooter’s in Texas for two years, so I know the standards and the pace of the job. That said, the issues here are not occasional—they are consistent. Drinks are often made incorrectly: syrup sitting at the bottom, espresso added when it shouldn’t be, flavors left out, or whipped cream missing despite being requested. The quality is far below what I know Scooter’s is capable of.

Even more concerning is the customer service. Too often, baristas are short, dismissive, or visibly annoyed when asked to correct mistakes. Instead of a friendly interaction or a quick apology, I’ve been met with eye rolls and attitude. This is not only unprofessional but reflects poorly on the brand as a whole.

I don’t expect perfection, but I do expect basic consistency, professionalism, and respect—standards that are not being met at...

My friend and I stopped inside Scooters after a bank errand. We waited at the counter for 5 minutes before we were greeted. We placed our order for a latte and some egg bites. We sat down in the seating area to wait for our to-go order. While waiting, we watched 4 cars come through the drive up window. We waited for about 10 minutes before we went to the counter to inquire about our order. They pointed to the counter where they had left the latte and told us the egg bites were almost ready. It took another 8-10 minutes before the egg bites were ready. As we were walking away from the counter, one of the employees loudly said, “you aren’t the only customers in here waiting.”

We are both business owners and understand customer service. My observations are this. The latte and egg bites were delicious. But our time is valuable and customer service can make or break a business. People inside the shop should be served just as quickly as people in their cars. If part of my order is ready, bring it to me, don’t just expect me to find it. And if I inquire about my order, be polite...

Passing through North Platte, was so excited to see they had a Scooter's. Unfortunately, it was not a good experience & I didnt realize how terrible my drink tasted until I was already back on the interstate. I ordered a super skinny mocha blender, requested less ice & double blended so that it was runny. Also made sure to request it to be made with low-fat ice cream base. Clearly none of the above were carried out. It was very thick, obviously did not use less ice or double blend. Also it was obvious that it was made with the skim milk & not the low fat ice cream base. It was a total waste of money as it tasted so bad I could not drink it. I'm a huge fan of Scooter's, have frequented many, & am a near daily customer at the Norfolk store(s). I'm sad to say I wont be stopping at the North Platte location again...